Customer Service Officer/Ramp Agent

Aviation Careers Australia; Canberra; On-site; AUD 45,000 - 65,000; Full time

Job summary

Aviation Careers Australia is recruiting a Customer Service Officer/Ramp Agent to join the Link Airways/FBO team at Canberra Airport.

The role covers passenger check-in, departure gate service, baggage handling, aircraft towing, and catering preparation, with emphasis on safety and professional customer service.

Ideal candidates are experienced in airline or customer service environments, able to work independently within a small team, and committed to contributing to a smooth operation.

Qualifications

• Experience in airline or customer service is highly regarded.
• Strong commitment to safety and a positive safety culture.
• Ability to work independently within a small team.

Responsibilities

• Handle aircraft operations including baggage handling and towing with safety.
• Deliver exceptional customer service at check-in and departure gates.
• Support catering preparation and ensure onboard supplies are loaded.

Skills

Airline/customer service experience

Safety culture awareness

Independent work in small team

Job description

Customer Service Officer/Ramp Agent Aviation Careers Australia•Canberra, ACT, AU

Job Description

About The Company

Link Airways and Corporate Air provide airline and air charter services across eastern and southern Australia.

About The Role

Link Airways is seeking a Customer Service Officer and/or Ramp Agent to join its FBO team based at Canberra Airport.

Key Responsibilities

• Ensure safe and efficient handling of aircraft, including baggage handling and towing
• Provide exceptional customer service at check-in and departure gate
• Prepare aircraft catering and ensure onboard supplies are loaded

Qualifications

• Previous airline or customer service experience highly regarded
• Strong commitment to safety and a positive safety culture
• Comfortable working independently within a small team