Airfreight Operations Leader — Coach & Optimize Team

First Logistics; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

First Logistics Australia is seeking an experienced Freight Forwarding Operations Team Leader in Prestons, NSW. You will lead and develop our Airfreight, FCL and LCL operations team, coaching staff and ensuring smooth freight desks across Australia and offshore teams.

You’ll be the senior operational contact for the team, stepping in on desks as required, while maintaining margins, resolving issues and driving process improvements.

Qualifications

• Hands-on leadership of freight operations across Airfreight, FCL and LCL.
• Strong people leadership and coaching mindset.
• Solid grounding in Australian customs, DAFF/biosecurity compliance, dangerous goods, and Incoterms.
• Experience collaborating with offshore team members.
• Strong problem solving with recommendations, not just escalation.
• Commercial awareness of freight margins and costs.
• Willingness to own issues and lead resolution.
• CargoWise experience preferred.

Responsibilities

• Lead and develop our freight operators, building capability and confidence.
• Be the senior operational point of contact across Airfreight, FCL and LCL.
• Step onto any freight desk during leave periods as needed.
• Maintain visibility over file margins and cost erosion; identify issues early.
• Monitor workload and ensure appropriate resourcing with the Ops Manager.
• Identify gaps and opportunities to improve processes and efficiency.
• Know customers and their freight; connect new volumes to sales.

Skills

Airfreight

FCL

LCL

Leadership

Coaching

Customs/DAFF

Incoterms

Offshore team

Problem solving

Freight margins

CargoWise

Tools

CargoWise

Job description

First Logistics Australia is seeking an experienced Freight Forwarding Operations Team Leader in Prestons, NSW. You will lead and develop our Airfreight, FCL and LCL operations team, coaching staff and ensuring smooth freight desks across Australia and offshore teams.

You’ll be the senior operational contact for the team, stepping in on desks as required, while maintaining margins, resolving issues and driving process improvements.