Air Freight Specialist

DHL Global Forwarding; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working options

Job summary

DHL Global Forwarding in Matraville, Sydney is seeking an Air Freight Import Specialist to act as the main contact for allocated customers, manage and close job files, and ensure bookings and documentation meet SOPs.

You will monitor shipment progress, update the TMS, handle billing, assist with claims, and strive to minimize costs while maintaining on-time performance. Hybrid work options available after onboarding.

Qualifications

• Australian resident/citizen or valid visa with full working rights.
• Strong focus on delivering results and customer satisfaction.
• Ability to work collaboratively and adapt to change.
• Willingness to handle billing and documentation accurately.

Responsibilities

• Act as the key point of contact for allocated customers to create, manage and close job files.
• Respond to customer queries and concerns in relation to their bookings, escalating these for resolution as required.
• Complete all bookings and prepare documentation in accordance with SOPs in a timely manner.
• Monitor shipment progress ensuring bookings are set up to meet customer on-time performance.
• Update the TMS accurately for all shipment milestones and on time.
• Complete all billing requirements accurately including capturing services sold or provided and applying revenue and costs correctly.
• Support in resolving claims and disputes.

Skills

Customer service orientation

Documentation skills

Communication skills

Problem solving

Tools

TMS software

Job description

Join our dynamic Team at DHL Global Forwarding!

We are looking for an Air Freight Import Specialist within the Air Freight Import Department, at our Matraville, Sydney Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as "The logistics company for the world".

Key Responsibilities

• To act as the key point of contact for allocated customers to create, manage and close job files.


• To respond to customer queries and concerns in relation to their bookings, escalating these for resolution as required.


• To complete all bookings and prepare documentation in accordance with customer requirements and/or prevailing standard operating procedures (SOP) in a timely manner.


• To monitor shipment progress including ensuring bookings are set up and planned to meet customer specific "on time" performance


• To update the TMS accurately for all responsible shipment milestones and on time.


• To complete all billing requirements accurately including capturing all services sold or provided and applying revenue and costs correctly.


• To support in resolving claims and disputes.

Key Accountabilities:

• To proactively oversee the customer shipments to ensure satisfaction at every touchpoint, fostering loyalty and driving repeat business.


• To minimize cost on every job file and maximise gross profit on every job file.


• To resolve issues with operational workflow and/or based on customer feedback, only escalating to your supervisor when unable to do so.


• To ensure all required documentation are in place as per the shipment requirements/SOP.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• Australian Resident/Citizen or valid Visa with full working rights


• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.


• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.


• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.


• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Hybrid working options available after successful onboarding.

• Consistently voted as a great place to work.


• Focus on wellbeing with annual fitness subsidy.

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