AI Transformation Analyst - Process Improvement & BI

ELMO; Sydney; Hybrid; AUD 100,000 - 160,000; Full time

Benefits offered by this job

Paid parental leave

Birthday leave

In-house Learning and Development

ELMO Social and Diversity clubs

Mental Health/EAP programs

Flare Benefits

Job summary

ELMO Software Pty Ltd in Sydney seeks an AI Analyst with strong Business Analysis and process redesign experience to identify and deliver practical AI, automation, and reporting opportunities for the Office of the CEO and transformation initiatives.

You will work where business needs meet technology, design future-state processes, translate requirements, and support adoption of AI-enabled solutions across SaaS projects.

Qualifications

• Demonstrated experience in Business Analysis.
• Experience using AI to automate and streamline processes and reporting.
• Experience supporting generative AI, automation, analytics or workflow initiatives.
• Experience working in a SaaS, software or technology environment.
• Experience working on digital and/or SaaS projects.
• Demonstrated project experience across discovery, delivery and implementation.
• Data analytics and business intelligence experience.
• Strong stakeholder engagement, facilitation and communication skills.
• The ability to translate business needs into clear and practical requirements.
• Strong analytical, problem-solving and critical-thinking skills.
• Experience gathering and documenting business and functional requirements.
• Experience creating process maps, user stories, acceptance criteria, business requirements and supporting documentation as needed.

Responsibilities

• Analyse and document current-state business processes, systems, workflows and pain points.
• Identify opportunities to simplify, automate or improve processes through AI, technology and better ways of working.
• Design and document future-state processes, workflows and operating models.
• Gather, analyse and translate business requirements into clear deliverables
• Facilitate discovery sessions and workshops with business and technology stakeholders.
• Develop process maps, user stories, acceptance criteria, business requirements and supporting documentation as needed.
• Assess and prioritise AI and automation use cases based on business value, feasibility, risk and customer or employee impact.
• Support the development of consolidated reports, insights and dashboards
• Support digital and SaaS projects from discovery through to implementation and adoption.
• Support pilots, testing, user feedback, change activities and solution rollout.
• Collaborate with stakeholders across Finance, P&C, Product, Engineering, Data, Operations and Governance.
• Track outcomes, adoption and benefits, using insights to support continuous improvement.
• Help ensure AI-enabled solutions are practical, responsible, reliable, secure and aligned with organisational requirements.

Skills

Business Analysis

AI automation

SaaS environment

Data analytics

Stakeholder engagement

Agile delivery

Process redesign

Requirements gathering

Communication

Critical thinking

Education

Relevant qualifications in Business Analysis/Information Systems/Technology/Data/Commerce

Tools

Large Language Models

Prompt design

AI evaluation

Job description

ELMO Software Pty Ltd in Sydney seeks an AI Analyst with strong Business Analysis and process redesign experience to identify and deliver practical AI, automation, and reporting opportunities for the Office of the CEO and transformation initiatives.

You will work where business needs meet technology, design future-state processes, translate requirements, and support adoption of AI-enabled solutions across SaaS projects.