AI Solutions Engineer - Enterprise Deployments

Zendesk; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Zendesk is hiring a Forward Deployed Engineer (FDE) to join our Technical Presales team in Melbourne, Australia. You will embed with strategic customers to design, build, and deliver production-grade AI solutions that unlock measurable ROI and improve real-world workflows.

You'll lead end-to-end technical delivery of AI agent and LLM-powered solutions, build robust integrations, troubleshoot blockers, and collaborate with Sales engineering and Product teams to map systems and drive adoption

Qualifications

• 5+ years of software engineering delivering production systems.
• Proficient in Python and JavaScript/TypeScript; experience with at least one backend language (Java, Ruby, or Go) preferred.
• Hands-on experience deploying or integrating LLM-based solutions in production (RAG, vector DBs, model evaluation).
• Practical experience with cloud platforms (AWS/GCP/Azure) and containerized deployments (Docker, Kubernetes).
• Willing to travel up to 50% and onsite with customers.

Responsibilities

• Lead end-to-end technical delivery of AI agent and LLM-powered solutions: discovery, scoping, system design, PoC, production rollout, and operational handoff.
• Build production-grade integrations and custom connectors (APIs, data pipelines, RAG systems) to surface high-quality signals into Zendesk AI workflows.
• Troubleshoot and resolve escalated technical blockers across data, infra, and model behavior; act as the field’s final line of defense for complex issues.
• Collaborate with Sales engineering and product teams to map undocumented systems, define integration patterns, and implement solutions.
• Translate customer learnings into product feedback and prioritized roadmap items; partner with Zendesk Product and Engineering to reduce future deployment friction.

Skills

Software engineering

Python

TypeScript

React

LLM expertise

Data pipelines

Kubernetes

AWS/GCP/Azure

REST/GraphQL

Communication

Tools

LangChain

LlamaIndex

Haystack

Docker

Kubernetes

Job description

Zendesk is hiring a Forward Deployed Engineer (FDE) to join our Technical Presales team in Melbourne, Australia. You will embed with strategic customers to design, build, and deliver production-grade AI solutions that unlock measurable ROI and improve real-world workflows.

You'll lead end-to-end technical delivery of AI agent and LLM-powered solutions, build robust integrations, troubleshoot blockers, and collaborate with Sales engineering and Product teams to map systems and drive adoption