AI-Ready IT Systems & Support Specialist

WAFC; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free on-site parking

On-site gym

Birthday leave

EAP service

Salary packaging capped benefits and 1

Professional development

Monthly social gatherings

Job summary

WA Football (WAF) in Western Australia seeks an attentive IT Support professional to maintain systems, support staff, and coordinate with external providers. You will manage access, devices, backups, and security while driving improvements and AI adoption.

The role requires hands-on IT experience, relevant qualifications, and strong communication skills to support staff across the organisation. A police clearance is required or willing to obtain.

Qualifications

• Relevant IT qualifications with certified frameworks desirable (ITIL, cloud or cybersecurity).
• Hands-on IT support and troubleshooting experience.
• Strong knowledge of IT environments, networks and cloud technologies.
• Experience managing user access, devices, backups and IT security.
• Ability to diagnose problems and own resolution.
• Proactive approach to improving systems and processes.
• Excellent communication and customer service, even with non-technical users.
• Ability to work independently and prioritise tasks.
• Current National Police Clearance or willingness to obtain.

Responsibilities

• Deliver day-to-day IT support and troubleshooting for staff.
• Maintain IT systems, networks and end-user devices.
• Manage user access, permissions and technology assets.
• Monitor system performance, security, backups and recovery.
• Maintain accurate IT documentation and records.
• Support IT policies, projects and AI adoption.
• Coordinate with external IT suppliers and service providers.
• Provide technical advice, guidance and training to staff.

Skills

IT qualifications

ITIL

Microsoft certs

Cloud technologies

Cyber security

IT support

Troubleshooting

Networks

User access management

Backups & security

Problem solving

Proactive improvements

Communication skills

Independent worker

Police clearance

Job description

WA Football (WAF) in Western Australia seeks an attentive IT Support professional to maintain systems, support staff, and coordinate with external providers. You will manage access, devices, backups, and security while driving improvements and AI adoption.

The role requires hands-on IT experience, relevant qualifications, and strong communication skills to support staff across the organisation. A police clearance is required or willing to obtain.