AI Product Analyst – B2C & Payments

Qantas Airways; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Travel benefits

Flexible leave options

Rewards program

wellbeing support

Job summary

Qantas Airways is seeking a Product Analyst to bridge business needs with technology in the B2C AI Team at Mascot Campus. You will help shape AI-enabled customer and employee solutions, supporting features from concept to operations and ensuring delivery aligns with business outcomes.

Ideal candidates bring 3+ years in business/system analysis or related fields, plus a degree or equivalent experience, and show familiarity with Scrum, Kanban, and data-driven decision making.

Qualifications

• 3+ years in Business or Systems Analysis, Product or IT Support or related disciplines.
• Degree qualified or equivalent experience and qualifications.
• Proven track record in IT delivery from concept to BAU.
• Familiarity with modern delivery frameworks (Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, CI).
• Experience in security management practices, risk and vulnerability management, and pen-testing.
• Proficient with JIRA and Confluence to document and manage stories.
• Experience working with data sets to derive insights and support decisions.
• Strong cross-functional collaboration across multiple levels and functions.
• Experience in IT Operations or ongoing product lifecycle.
• Demonstrated technical expertise and awareness of regulatory changes affecting IT.
• Stakeholder engagement and management skills.
• Interest in emerging AI technologies and readiness to contribute in AI initiatives.

Responsibilities

• Act as a conduit between business and technology for designated product areas.
• Lead or support the lifecycle of products from concept through to operations.
• Govern service partners to meet commitments, requirements and service levels.
• Collaborate across domains to improve processes, features and initiatives.

Skills

Business analysis

Product delivery

Stakeholder management

Agile methodologies

Data analysis

Security practices

JIRA & Confluence

AI technologies interest

Education

Degree qualified or equivalent

Tools

JIRA

Confluence

Job description

Qantas Airways is seeking a Product Analyst to bridge business needs with technology in the B2C AI Team at Mascot Campus. You will help shape AI-enabled customer and employee solutions, supporting features from concept to operations and ensuring delivery aligns with business outcomes.

Ideal candidates bring 3+ years in business/system analysis or related fields, plus a degree or equivalent experience, and show familiarity with Scrum, Kanban, and data-driven decision making.