Product Analyst

Qantas Airways; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Travel benefits

Flexible leave options

Rewards program

wellbeing support

Job summary

Qantas Airways is seeking a Product Analyst to bridge business needs with technology in the B2C AI Team at Mascot Campus. You will help shape AI-enabled customer and employee solutions, supporting features from concept to operations and ensuring delivery aligns with business outcomes.

Ideal candidates bring 3+ years in business/system analysis or related fields, plus a degree or equivalent experience, and show familiarity with Scrum, Kanban, and data-driven decision making.

Qualifications

• 3+ years in Business or Systems Analysis, Product or IT Support or related disciplines.
• Degree qualified or equivalent experience and qualifications.
• Proven track record in IT delivery from concept to BAU.
• Familiarity with modern delivery frameworks (Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, CI).
• Experience in security management practices, risk and vulnerability management, and pen-testing.
• Proficient with JIRA and Confluence to document and manage stories.
• Experience working with data sets to derive insights and support decisions.
• Strong cross-functional collaboration across multiple levels and functions.
• Experience in IT Operations or ongoing product lifecycle.
• Demonstrated technical expertise and awareness of regulatory changes affecting IT.
• Stakeholder engagement and management skills.
• Interest in emerging AI technologies and readiness to contribute in AI initiatives.

Responsibilities

• Act as a conduit between business and technology for designated product areas.
• Lead or support the lifecycle of products from concept through to operations.
• Govern service partners to meet commitments, requirements and service levels.
• Collaborate across domains to improve processes, features and initiatives.

Skills

Business analysis

Product delivery

Stakeholder management

Agile methodologies

Data analysis

Security practices

JIRA & Confluence

AI technologies interest

Education

Degree qualified or equivalent

Tools

JIRA

Confluence

Job description

• Great opportunity within our Qantas Technology – B2C, Digital & Payments Domain – AI Team
• Challenging opportunity to innovate and drive change through technology
• Permanent full-time position based at our Mascot Campus

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.
Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving.

The Product Analyst role works with business partners, wider technology domains and external parties to act as a conduit between the business & technology. The product analyst supports and when required leads the lifecycle for designated products. Their underlying technology sub-systems and is accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes – from concept through to operations. Product Analysts are to work with the organisation to help stakeholders improve their processes and systems and support the delivery of new features, enhancements and initiatives. They govern service partners to ensure product features are delivered to commitments, meets business requirements and service levels. The Product Analyst has a customer-centric mindset with a drive for continuous improvement and innovation.

The Product Analyst role within the B2C AI Team, offers a unique opportunity to help shape Qantas' AI future, working on innovative initiatives spanning Generative AI, intelligent automation, conversational experiences and AI-powered customer and employee solutions. You will play a key role in delivering capabilities that enhance customer experiences, improve operational efficiency and help establish the foundations for how AI is leveraged across the Qantas Group.

You’ll have:

• 3+ years’ experience in the areas of Business or Systems Analysis, Product or IT Support or related disciplines
• Degree qualified, or equivalent industry / technical experience and qualifications
• Proven track record of operating in IT Delivery environments from concept to BAU
• Basic to Expert (varies by desired level) understanding and use of modern delivery frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others.
• Experience in security management practices, risk management, vulnerability management and penetration testing.
• Prior experience with, and strong comfort using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation
• Experience (varies by desired level) in working with data sets to deduce accurate insights
• Demonstrated ability to partner and collaborate across multiple functions and levels
• Experience in IT Operations and / or working in ongoing product lifecycle
• Demonstrated technical expertise, utilising a depth and breadth of knowledge and practical experience within a specific technical area. Stays up to date with regulatory and other change in the technical area, and understands how they apply to Qantas
• Stakeholder engagement and management skills
• An interest in emerging AI technologies and a willingness to learn and contribute within a rapidly evolving AI environment.

Why Qantas?

Ifyou’resuccessful in your application,you’lljoin a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which meansyou’llbe able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you canmaintainthehigh standardsour customers have come to expect and can continue to develop over time.You’llbe supported from day 1 withon the jobtraining and coaching as well as our formal training opportunities. While you may start in this role,we’vegot a greattrack recordof supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel:Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options:Make use of leave and flexible working opportunities including 18 weeks paid parental leave andadditionalpurchased leave options.
• We’llgive you access to thousands of rewards:Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing,leisureand entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’llsupport your wellbeing:Whether its learning to better support your own and others’ mental health, our interactive wellbeingappor your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Applications close: 29 September 2026