Product Analyst

Qantas; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Employee discounts

Wellbeing programs

Job summary

Qantas is seeking a Product Analyst to partner with business and technology teams, guiding product delivery from concept through to operations. You will support and lead initiatives within the B2C AI Team, encompassing Generative AI, intelligent automation, and AI-powered experiences.

The role emphasizes customer-centric improvements, collaboration across levels, and ongoing learning in a rapidly evolving AI landscape. Permanent, full-time position based at Mascot Campus in Sydney.

Qualifications

• 3+ years’ experience in Business or Systems Analysis, Product or IT Support.
• Degree qualified, or equivalent industry / technical experience and qualifications
• Proven track record of operating in IT Delivery environments from concept to BAU
• Basic to Expert understanding of delivery frameworks (Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing)
• Experience in security management practices, risk management, vulnerability management and penetration testing
• Experience using JIRA and Confluence to document and manage stories and documentation
• Experience in working with data sets to deduce accurate insights
• Demonstrated ability to partner and collaborate across multiple functions
• Experience in IT Operations or ongoing product lifecycle
• Demonstrated technical expertise and staying up to date with regulatory changes affecting IT
• Stakeholder engagement and management skills
• Interest in emerging AI technologies and willingness to learn in AI environment

Skills

Business analysis

Systems analysis

Product IT support

Agile delivery

JIRA/Confluence

Data analysis

Stakeholder mgmt

AI technologies

Education

Degree qualified or equivalent

Tools

JIRA

Confluence

Job description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving.

The Product Analyst role works with business partners, wider technology domains and external parties to act as a conduit between the business & technology. The product analyst supports and when required leads the lifecycle for designated products. Their underlying technology sub-systems and is accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes – from concept through to operations. Product Analysts are to work with the organisation to help stakeholders improve their processes and systems and support the delivery of new features, enhancements and initiatives. They govern service partners to ensure product features are delivered to commitments, meets business requirements and service levels. The Product Analyst has a customer-centric mindset with a drive for continuous improvement and innovation.

The Product Analyst role within the B2C AI Team, offers a unique opportunity to help shape Qantas' AI future, working on innovative initiatives spanning Generative AI, intelligent automation, conversational experiences and AI-powered customer and employee solutions. You will play a key role in delivering capabilities that enhance customer experiences, improve operational efficiency and help establish the foundations for how AI is leveraged across the Qantas Group.

Job Description

• Great opportunity within our Qantas Technology – B2C, Digital & Payments Domain – AI Team
• Challenging opportunity to innovate and drive change through technology
• Permanent full-time position based at our Mascot Campus

You’ll Have

• 3+ years’ experience in the areas of Business or Systems Analysis, Product or IT Support or related disciplines
• Degree qualified, or equivalent industry / technical experience and qualifications
• Proven track record of operating in IT Delivery environments from concept to BAU
• Basic to Expert (varies by desired level) understanding and use of modern delivery frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others.
• Experience in security management practices, risk management, vulnerability management and penetration testing.
• Prior experience with, and strong comfort using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation
• Experience (varies by desired level) in working with data sets to deduce accurate insights
• Demonstrated ability to partner and collaborate across multiple functions and levels
• Experience in IT Operations and / or working in ongoing product lifecycle
• Demonstrated technical expertise, utilising a depth and breadth of knowledge and practical experience within a specific technical area. Stays up to date with regulatory and other change in the technical area, and understands how they apply to Qantas
• Stakeholder engagement and management skills
• An interest in emerging AI technologies and a willingness to learn and contribute within a rapidly evolving AI environment.

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel:Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Applications close: 29 September 2026