AI-Powered Renewals Specialist — Growth & Retention

Newsletter Jobs; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work options

Job summary

HubSpot is seeking a Renewal Specialist to own account renewal outcomes in a fast-paced, AI-powered environment. You will drive value-led conversations, protect revenue, and identify opportunities for expansion across customer accounts.

The role supports flexible work arrangements in Australia, partnering with Customer Success Managers to ensure renewal success and long-term customer value.

Qualifications

• 3+ years of experience in Sales, Customer Success, Account Management or a customer-facing SaaS role.
• Experience leading conversations involving renewals, negotiations or complex contract discussions.
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment.
• Strong written and verbal communication skills for renewal and contract conversations.
• Experience building trusted relationships with customers and internal stakeholders.
• Strong prioritisation, organisation, and attention to detail.
• Demonstrated ability to translate customer needs into commercial outcomes.

Responsibilities

• Negotiate value-driven renewals and contract changes while delivering an exceptional customer experience.
• Identify account expansion opportunities by aligning HubSpot’s AI-powered solutions to business outcomes.
• Lead conversations combining discovery, value articulation, renewal planning, and commercial execution.

Skills

Renewals negotiations

Customer success

Account management

Communication

Relationship building

Prioritisation

Needs discovery

Tools

CRM workflows

Automation tools

AI-enabled tools

Job description

HubSpot is seeking a Renewal Specialist to own account renewal outcomes in a fast-paced, AI-powered environment. You will drive value-led conversations, protect revenue, and identify opportunities for expansion across customer accounts.

The role supports flexible work arrangements in Australia, partnering with Customer Success Managers to ensure renewal success and long-term customer value.