Strategic Renewals Manager - Hybrid Sydney

Informatica Brasil

Sydney

Hybrid

AUD 120,000 - 180,000

Full time

10 days ago

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Job summary

Salesforce is seeking an Informatica Renewals Manager to own renewal processes across a portfolio, engaging customers up to 180 days before contract end. You’ll collaborate with Customer Success, Sales, Legal, and Operations to protect and grow subscription revenue while strengthening relationships.

You will analyze account usage, negotiate renewals, manage multi-stakeholder deals, and drive uplift and multi-year terms.

Qualifications

Experience in sales, account management, or customer support within a subscription or SaaS environment.
Understanding of the renewals cycle & process, and how to drive renewals outcomes.
Strong negotiation and relationship-building skills; ability to work cross-functionally with Legal, Deal Strategy, and Operations.
Ability to manage a complex sales cycle with multiple stakeholders and long lead times.
Proficiency in using AI-powered tools to support deal analysis and renewal recommendations.

Responsibilities

Manage end-to-end renewals with Success and Sales to retain and expand subscriptions.
Analyze account usage to identify gaps between ownership and usage.
Partner with Operations, Deal Strategy, and Legal to finalize renewal negotiations.
Identify renewal risk early and build mitigation plans.
Engage with customer decision-makers to resolve roadblocks.
Finalize renewal bookings ahead of contract expiration.
Drive uplift and upsell on renewal bookings.
Support conversion of single-year to multi-year terms.
Speak for the customer while balancing business needs.