SaaS Renewal & Growth Manager

HubSpot; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

HubSpot is seeking a Contract Manager in Australia to own renewals and drive expansion opportunities. You will partner with customers to uncover goals, align HubSpot AI-powered solutions, and execute renewal plans with a focus on retention and growth.

You will work across teams to forecast renewal outcomes, manage risk, and ensure successful commercial execution in a fast-paced, AI-first environment.

Qualifications

• 3+ years of experience in Sales, Customer Success, Account Management or another customer-facing SaaS role.
• Experience leading renewals, negotiations or complex contract discussions.
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment.

Responsibilities

• Negotiate renewals and contract changes while delivering an exceptional customer experience.
• Identify expansion opportunities by understanding customer goals and aligning HubSpot's AI-powered solutions to outcomes.
• Lead customer conversations combining discovery, value articulation, renewal planning, and commercial execution.
• Partner with Customer Success Managers to execute the renewal process and support long-term customer success.
• Forecast renewal outcomes accurately and update deal pipeline effectively.
• Contribute feedback on processes, tools, and workflows to improve efficiency and effectiveness.

Skills

Customer-facing SaaS

Negotiation skills

Renewals management

Account growth

Tools

CRM tools

Automation tools

Data analytics tools

Job description

HubSpot is seeking a Contract Manager in Australia to own renewals and drive expansion opportunities. You will partner with customers to uncover goals, align HubSpot AI-powered solutions, and execute renewal plans with a focus on retention and growth.

You will work across teams to forecast renewal outcomes, manage risk, and ensure successful commercial execution in a fast-paced, AI-first environment.