AI-First Employee Journey Lead

Xero; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Xero is transforming People Experience as it moves toward an AI-first way of working. Based in Melbourne (or Wellington), you’ll turn complex employee journeys into simpler, joined-up experiences using self-service, automation, AI and expert human support.

You’ll partner across Employee Experience, PX Systems and service owners to map journeys and piloting improvements that stick. The role focuses on ensuring clear ownership, practical future state designs, and governance for scale, with a bias

Job description

Xero is transforming People Experience as it moves toward an AI-first way of working. Based in Melbourne (or Wellington), you’ll turn complex employee journeys into simpler, joined-up experiences using self-service, automation, AI and expert human support.

You’ll partner across Employee Experience, PX Systems and service owners to map journeys and piloting improvements that stick. The role focuses on ensuring clear ownership, practical future state designs, and governance for scale, with a bias