AI-Driven Digital Support Specialist

Coates Hire Operations Pty Limited; Sydney; Presencial; AUD 65 000 - 90 000; Tempo integral

Resumo da oferta

Coates Hire Operations Pty Limited is seeking a Digital Support Specialist in Mascot, Sydney, to progress digital inquiries, support revenue conversion, and deliver an exceptional customer experience. You will gain training and have opportunities to evolve into a specialist workflow owner using AI-enabled tools.

The role is a permanent full-time position, Monday–Friday with start times at 7:00am, 8:00am, or 9:00am.

Qualificações

• Experience in customer service, sales support, or related roles.
• Strong verbal and written communication.
• Experience using CRM, ticketing or case management systems.
• Ability to work in a fast-paced environment and meet SLAs.

Responsabilidades

• Review inbound enquiries, determine the appropriate next action, and progress work within agreed service levels.
• Prepare information required for quoting, routing, customer follow-up, and case management activities.
• Professionally engage with customers to confirm requirements, clarify information, and maintain momentum throughout the sales process.
• Collaborate closely with branch and commercial teams to improve accountability, follow-up effectiveness, and opportunity progression.
• Maintain accurate notes, statuses, and CRM records to ensure high-quality data and case management standards.
• Identify process blockers, recurring issues, delays, and opportunities for automation and continuous improvement. Utilise AI tools, templates, and assisted workflows effectively while maintaining sound judgement and quality control.
• Comply with all company policies, procedures, and safety requirements.
• Undertake additional duties aligned with your skills and experience.

Conhecimentos

Customer service

Sales support

CRM

Attention to detail

Communication

Ferramentas

CRM systems

Ticketing systems

Case management

Descrição da oferta de emprego

Coates Hire Operations Pty Limited is seeking a Digital Support Specialist in Mascot, Sydney, to progress digital inquiries, support revenue conversion, and deliver an exceptional customer experience. You will gain training and have opportunities to evolve into a specialist workflow owner using AI-enabled tools.

The role is a permanent full-time position, Monday–Friday with start times at 7:00am, 8:00am, or 9:00am.