AI & Digital Adoption Training Lead

Collaborate Recruitment; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Collaborate Recruitment seeks a Digital Adoption & Systems Training Specialist to lead adoption of AI-powered applications and digital solutions across a national network. You’ll bridge users and technology, ensuring understanding of why and how new tools improve day-to-day operations and feed user feedback into future enhancements.

Based in North Parramatta, you’ll own end-to-end adoption journeys, plan launches, deliver engaging training, and develop practical learning resources.

Qualifications

• Experience in Digital Adoption, AI Adoption, System Adoption, Technology Training, Learning & Development, Change Enablement or Digital Transformation.
• Proven success delivering training and supporting rollout of digital platforms, AI solutions or enterprise business applications.
• Experience launching products, systems or technology solutions in trade, wholesale, industrial, manufacturing, logistics, retail, construction or branch-based environments.
• Strong stakeholder engagement and relationship-building skills to influence users at all levels.
• Excellent presentation and facilitation skills, both in person and virtually.
• Outstanding written and verbal communication with ability to explain tech in simple terms.
• Experience creating engaging training documentation, learning resources and instructional videos.
• Exposure to ERP or other enterprise business systems.

Responsibilities

• Lead digital adoption and rollout of AI-powered applications and business systems.
• Develop and execute adoption, communication and training plans for new releases and enhancements.
• Plan, coordinate and facilitate stakeholder meetings, launch briefings, system demonstrations, workshops and training sessions.
• Explain the purpose and value of new applications to branch teams, managers and stakeholders.
• Deliver face-to-face and virtual training tailored to different user groups, from warehouse staff to executives.
• Create user guides, quick reference guides, FAQs and short instructional videos.
• Monitor adoption and collaborate with development teams to improve user experience.

Skills

Digital Adoption

AI Adoption

System Adoption

Technology Training

Learning & Development

Change Enablement

Digital Transformation

Tools

WalkMe

Whatfix

Pendo

HeyGen

ScreenPal

Camtasia

Adobe Premiere Pro

Job description

Collaborate Recruitment seeks a Digital Adoption & Systems Training Specialist to lead adoption of AI-powered applications and digital solutions across a national network. You’ll bridge users and technology, ensuring understanding of why and how new tools improve day-to-day operations and feed user feedback into future enhancements.

Based in North Parramatta, you’ll own end-to-end adoption journeys, plan launches, deliver engaging training, and develop practical learning resources.