AI Claims Transformation Tech BA (7m, Sydney CBD)

Peoplebank; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Peoplebank is seeking an experienced Technical Business Analyst with strong Claims expertise to join a major transformation program in Sydney. You will work on AI-enabled automation to modernise the end-to-end claims experience and will partner with business and technology teams across multiple squads.

The role focuses on defining requirements, translating them into user stories and test scenarios, and ensuring alignment with governance and Responsible AI standards.

Qualifications

• Proven experience as a Technical Business Analyst in technology transformation programs.
• Strong claims domain knowledge and end-to-end process understanding.
• Excellent requirements elicitation and documentation skills.
• Experience translating business needs into user stories, flows, rules and test scenarios.
• Familiarity with workflow, automation, integrations and enterprise tech platforms.
• Exposure to AI-enabled solutions or automation projects is desirable.

Responsibilities

• Partner with business and tech stakeholders to define claims requirements and outcomes.
• Analyse claims processes to identify AI, automation and workflow opportunities.
• Translate business needs into user stories, requirements, flows and acceptance criteria.
• Facilitate workshops and collaborate with architects, developers, testers and AI/data teams.
• Support solution design, integrations and delivery across multiple squads.
• Identify risks and dependencies, driving informed stakeholder decisions.
• Ensure solutions meet governance, risk, compliance and Responsible AI standards.
• Drive continuous improvement delivering measurable business value.

Skills

Technical BA

Claims knowledge

Requirements elicitation

Documentation

User stories

Process flows

Acceptance criteria

Test scenarios

Workflow automation

AI/automation exposure

Tools

AI platforms

Job description

Peoplebank is seeking an experienced Technical Business Analyst with strong Claims expertise to join a major transformation program in Sydney. You will work on AI-enabled automation to modernise the end-to-end claims experience and will partner with business and technology teams across multiple squads.

The role focuses on defining requirements, translating them into user stories and test scenarios, and ensuring alignment with governance and Responsible AI standards.