AI & Automation Transformation Consultant

Acquire Intelligence; Melbourne; On-site; AUD 90,000 - 150,000; Full time

Job summary

Acquire Intelligence is seeking an AI and Automation Consultant based in our Melbourne office. The role involves identifying, developing, and implementing AI and automation solutions across client environments and internal operations, with regular travel to client sites to support delivery.

You will produce high-quality consulting reports, presentations, and workflow documentation, engage senior stakeholders, and contribute to internal transformation initiatives while representing the firm

Qualifications

• Proven hands-on operational experience in CX and/or business process environments.

Responsibilities

• Identify opportunities for AI and automation within client environments and internal operations, and propose practical, innovative solutions.
• Apply a strong understanding of business software, system integration, and process improvement to assess, document, and optimise current-state processes.
• Prepare and present recommendations to internal stakeholders and external clients, clearly articulating both technical and non-technical findings and options, including vendor selections where applicable.
• Develop consulting deliverables including presentations, solution designs, workflow and process documentation, and end-of-engagement reports.
• Stay current with emerging AI and automation technologies, tools, and trends to inform solution design and delivery.
• Collaborate with external technology partners and internal teams to implement approved recommendations, ensuring smooth integration with business systems and operations.
• Measure and report on the impact and effectiveness of implemented solutions, making iterative improvements where necessary to maximise value.
• Support internal transformation initiatives and contribute to the development of Acquire Intelligence’s consulting frameworks and methodologies.
• Undertake other related duties or initiatives as assigned.

Skills

CX experience

Business process

Stakeholder engagement

Communication

Problem solving

Job description

Acquire Intelligence is seeking an AI and Automation Consultant based in our Melbourne office. The role involves identifying, developing, and implementing AI and automation solutions across client environments and internal operations, with regular travel to client sites to support delivery.

You will produce high-quality consulting reports, presentations, and workflow documentation, engage senior stakeholders, and contribute to internal transformation initiatives while representing the firm