Administration Team Leader (Identified)

Tamworth Aboriginal Medical Service; Tamworth Regional Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Tamworth Aboriginal Medical Service is seeking an organised, motivated Administration Team Leader to lead our Administration/Reception, Transport and Cleaning Teams in Tamworth, NSW.

You will oversee front-of-house operations, coordinate rosters, support staff development and drive continuous improvement to ensure excellent customer service in a culturally safe environment.

Qualifications

• This role requires proven leadership of multi-functional administrative teams.
• Experience coordinating front-desk, transport and facilities in a busy environment.
• Demonstrated commitment to culturally safe service delivery.

Responsibilities

• Lead and supervise Administration/Reception, Transport and Cleaning Teams.
• Coordinate daily operations, rostering and service delivery.
• Ensure high-quality customer service and culturally safe environment.
• Monitor privacy, records, and compliance across administrative functions.
• Support reporting, continuous improvement and staff development.

Skills

Team leadership

People management

Customer service

Process improvement

Communication skills

Organisational skills

Education

Certificate IV in Business Administration or equivalent

Tools

Microsoft Office

Office 365

Job description

Tamworth Aboriginal Medical Service – Tamworth NSW

Lead a team that Makes a real difference!

Tamworth Aboriginal Medical Service - Aboriginal Corporation (TAMS-AC) is looking for an organised, motivated, and people-focused Administration Team Leader to lead our Administration/Reception, Transport and Cleaning Teams.

This is an exciting opportunity for someone who enjoys leading teams, improving processes, and providing excellent customer service. You will play a key role in ensuring our front-of-house and transport services operate smoothly, creating a welcoming and culturally safe experience for Aboriginal and non-Aboriginal community members accessing our services.

If you're an experienced administration professional who thrives in a busy environment and enjoys supporting others to succeed, we'd love to hear from you.

About Us

Tamworth Aboriginal Medical Service – Aboriginal Corporation (TAMS-AC) is committed to providing culturally appropriate, holistic primary health care to Aboriginal and non-Aboriginal people across the Tamworth, Liverpool Plains, and Gunnedah regions. We are committed to improving health outcomes through community-led care, strong partnerships, and a focus on connection to culture, community and Country.

We proudly involve Aboriginal community members in the planning and delivery of our services, ensuring care is culturally safe, person centred, and accessible to all.

About the Role

This is an Aboriginal Identified Position, with Aboriginality being a genuine occupational requirement under Section 14(d) of the Anti-Discrimination Act 1977 (NSW).

Reporting to the Administrative Services Manager, the Administration Team Leader is responsible for coordinating and supervising the daily operations of the Administration/Reception, Transport and Cleaning Teams.

You will provide frontline leadership, coordinate workflows and rosters, oversee transport services, support staff development, and drive continuous improvement to ensure high-quality service delivery.

Key Responsibilities

• Lead and support the Administration/Reception, Transport and Cleaning Teams.
• Coordinate daily operations, staffing, and service delivery.
• Oversee reception, administration, and transport services.
• Ensure high-quality customer service and a culturally safe environment.
• Monitor compliance, records, and operational processes.
• Support reporting, continuous improvement, and team performance.
• Aboriginality is a genuine occupational requirement for this position under Section 14(d) of the Anti-Discrimination Act 1977 (NSW).
• Certificate IV in Business Administration or equivalent experience.
• Demonstrated experience in an administrative leadership or senior administration role.
• Experience supervising, coordinating, or mentoring staff.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• High level proficiency in Microsoft Office and administrative systems.
• Sound understanding of privacy, confidentiality, and record management requirements.
• Current NSW Driver Licence.
• Current Working With Children Check (WWCC).
• Current National Police Check.
• Knowledge of accreditation and quality improvement processes.
• Experience leading multi-functional teams.
• Ability to manage competing priorities in a fast-paced environment.
• Experience working in healthcare, Aboriginal Community Controlled Health Services, or community services

About you

You are a confident leader with strong organisational skills and a commitment to providing outstanding customer service. You enjoy supporting others, building positive team culture, and finding practical solutions to everyday challenges.

Why Work With TAMS-AC?

• Meaningful work supporting Aboriginal families and community wellbeing.
• Supportive Aboriginal Community Controlled Health Organisation.
• Salary packaging benefits available.
• Opportunity to contribute to prevention, healing and community led change.

For more information, please contact Libby Lantz at ******@tams.org.au