Aged Care Services Operations Coordinator - Ramingining

East Arnhem Regional Council; Nhulunbuy; On-site; AUD 105,000 - 111,000; Full time

Benefits offered by this job

Competitive salary

Relocation assistance

Accommodation provided

Ongoing training & career growth

Job summary

East Arnhem Regional Council seeks an Aged Care Services Operations Coordinator for Ramingining to coordinate daily operations and deliver safe, high-quality, person-centred care that supports independence and connection to community. The role embeds culturally safe practices while complying with the Aged Care Act 2024, Quality Standards, and rights statements.

You will lead staff, manage rostering and reporting, oversee care plans and budgets, and foster strong stakeholder relationships to

Qualifications

• Must have or be able to obtain and maintain a current NDIS Worker Screening Clearance.
• Must hold a minimum Cert III in Individual Support (Aging and/or Disability) or willingness to obtain within the first 3 months of employment.
• Demonstrated knowledge of Aged Care legislation, program guidelines and person-centred care management principles.
• Experience using aged care electronic platforms and client management systems; familiarity with government portals.
• Demonstrated ability to supervise staff and manage performance.
• Advanced communication skills and stakeholder engagement; able to navigate conflict.

Responsibilities

• Coordinate day-to-day operations of Aged Care Services to ensure effective staff and resource management.
• Lead, mentor, train, and coach staff to promote teamwork, safety and high-quality care.
• Oversee performance management, recruitment, retention and conflict resolution in line with policies.
• Manage rostering, timesheets, attendance, procurement and administration for the service.
• Review and monitor care plans, budgets and client assessments to deliver person-centred services.
• Maintain WHS compliance and quality standards; prepare reports and documentation.
• Engage with participants, carers and families to support holistic care approaches.
• Participate in training and development opportunities and meet funding requirements.

Skills

NDIS Clearance

Team leadership

Communication

Problem solving

Data management

Time management

Education

Cert III in Individual Support (Aging/Disability)

Tools

Microsoft Office Suite

Aged care software

Job description

Aged Care Services Operations Coordinator - Ramingining

• Make a real difference (be a part of a council)
• Build valuable experience
• Join a supportive, purpose-driven team

The Aged Care Services Operations Coordinator is responsible for coordinating the day-to-day operations of the service to deliver safe, high-quality, person-centred care that enables clients to live safely and independently in their communities, maintaining connection to country and family. The role embeds culturally safe practices and ensures services are well-managed, compliant with the Aged Care Act 2024, Strengthened Quality Standards, and Statement of Rights, and responsive to community needs, including overseeing case management through referral, assessment, and co-designed care planning

What you'll do

• Coordinate the day-to-day operations of Aged Care Services team to ensure effective and efficient management of staff and resources.
• Lead, mentor, train, and coach service support staff, promoting teamwork, positive attitudes, consistency, safety, and high performance in quality care.
• Oversee and manage employee performance management, recruitment, retention, and conflict resolution whilst maintaining compliance with EARC policies and procedures.
• Manage local support staff recruitment, rostering, timesheet preparation, staff attendance, procurement, maintenance and general administration duties pertaining to the management of the service.
• Manage, review, and monitor individual care plans, budgets, resources, supports, and client assessments to develop and deliver effective, person-centred services that reflect client rights and preferences, including fulfilling direct care duties as required.
• Promote a safe working environment that protects the welfare of self, colleagues, and participants, adhering to WHS, risk management, incident/SIRS, complaints and continuous improvement principles.
• Develop positive and professional working relationships with participants, carers and families, colleagues, and stakeholders to ensure a holistic and well- rounded approach to person-centred care.
• Complete reporting and documentation, including e-Tools and progress notes, to meet industry standards, organisational deadlines, and funding and legislative requirements.
• Actively participate in all offered training and development opportunities.
• Comply with all Workplace Health and Safety Policies and Procedures.
• Other duties as reasonably directed by Regional Manager - Aged Care Services.

What you'll bring

• Must have, or be able to obtain and maintain, a current NDIS Worker Screening Clearance.
• Must hold a minimum Cert III in Individual Support (Aging and/or Disability), or the willingness obtain within the first 3 months of employment.
• Demonstrated knowledge and understanding of Aged Care legislation, program guidelines and person-centred care management principles.
• Experience in the use of aged care electronic platforms, client management systems and relative Government portals.
• Demonstrated ability to effectively manage data collection, complete documentation and to meet required deadlines.
• Previous experience supervising staff teams.
• Proven ability to assess complex problems and make recommendations for solutions using creative and critical thinking.
• Advanced oral, written and interpersonal communication skills, including effective stakeholder engagement, active listening and experience in navigating conflict and challenging situations.
• Proven effective time management with the ability to work autonomously.
• Proficiency with the Microsoft Office Suite (particularly Word, Excel, and Outlook) and an ability to learn new software.
• Must hold a current C Class Drivers Licence.

Desirable

• Other relevant or related qualifications.
• First Aid and CPR qualifications, or willingness to obtain.
• Hold a food safety qualification, or the willingness to obtain.
• Previous experience living and/or working in remote Australian First Nations' communities.
• Demonstrated high level of cross-cultural awareness to ensure effective participation in a multi-cultural workplace.
• Awareness of issues affecting First Nations People in Australia.

Why join us?

• Competitive salary: Level 7 - $105,120.53 to $111,152.46 per annum (excl. super)
• 6 weeks annual leave + 17.5% loading
• Relocation assistance and accommodation provided for the successful candidate
• Ongoing training, development, and career growth opportunities