Aged Care Receptionist — Casual with Fixed-Term Opportunity

Curtin Heritage; Western Australia; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Salary packaging

Beachside location

Job summary

Curtin Heritage is a not-for-profit organisation providing residential accommodation, in-home care, and community services across multiple sites in Perth’s western suburbs, the south-west and great-southern regions of Western Australia. We are seeking a casual receptionist with the chance to progress to a two-day-per-week fixed-term contract from August through November.

You will be the first point of contact for callers, visitors, and staff, handling enquiries and assisting with bookings and

Qualifications

• Passion for working with older people and a customer-focused attitude.
• Exceptional interpersonal skills with the ability to develop strong relationships with internal and external stakeholders.
• Professional phone manner and computer literacy.
• National police clearance (current within 12 months).

Responsibilities

• Act as a first line contact for callers, general email, and in-person contacts.
• Assist clients, visitors, and staff with enquiries, escalating as required.
• Assist with client and visitor movements, including room and service bookings.
• Provide a welcoming environment in the lobby/lounge/meeting rooms of our services.
• Sort and disseminate mail and other deliveries to both residential care and independent living clients.
• Undertake administrative duties including scanning, typing, data entry, some elements of online ordering, and filing.
• Assist with maintaining lists and registers of residents.
• General assistance for independent living residents and notification/escalation to the Village Manager.

Skills

Customer service

Interpersonal skills

Phone etiquette

Computer literacy

CRM experience

Tools

CRM software

Job description

Curtin Heritage is a not-for-profit organisation providing residential accommodation, in-home care, and community services across multiple sites in Perth’s western suburbs, the south-west and great-southern regions of Western Australia. We are seeking a casual receptionist with the chance to progress to a two-day-per-week fixed-term contract from August through November.

You will be the first point of contact for callers, visitors, and staff, handling enquiries and assisting with bookings and