Aged Care Debtor Collections

The Salvation Army Australia; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Free onsite parking

Health insurance

Salary packaging benefits

Volunteer leave

Job summary

The Salvation Army Australia is seeking an experienced Aged Care Debtor Collections Officer to manage resident fee collections, monitor debt, and resolve billing queries, ensuring accurate records and timely cash flow. The role is permanent and full-time, based in Redfern with hybrid work; you will collaborate with internal teams to optimise collection outcomes while delivering excellent customer service.

The organisation values integrity and compassion, offers competitive salary packaging and

Qualifications

• Experience in accounts receivable, debtor management or collections.
• Ability to monitor debtor accounts, payment arrangements and outcomes.
• Proficiency with Microsoft Excel and financial systems.

Responsibilities

• Manage resident fee collections and aged debt recovery activities.
• Monitor debtor accounts, payment arrangements and collection outcomes.
• Investigate and resolve billing discrepancies and payment queries.
• Prepare debtor reports, aging analysis and collection metrics.
• Establish and maintain direct debit arrangements and accurate debtor records.
• Coordinate debt recovery escalations and payment plans.

Skills

Accounts receivable

Debtor management

Debt collection

Excel

Financial systems

Tools

Financial software

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Number Of Positions Available

1

About The Role

We are seeking an experienced Aged Care Debtor Collections Officer to support the financial sustainability of our Aged Care services. In this role, you will manage resident fee collections, monitor outstanding debt, resolve account queries and work collaboratively with internal teams to optimise cash collection outcomes while delivering a positive customer experience.

This is a permanent, full time role based in Redfern.

Key Responsibilities

• Manage resident fee collections and aged debt recovery activities.
• Monitor debtor accounts, payment arrangements and collection outcomes.
• Investigate and resolve billing discrepancies, payment queries and account disputes.
• Prepare debtor reports, ageing analysis and collection performance metrics.
• Establish and maintain direct debit arrangements and accurate debtor records.
• Coordinate debt recovery escalations, payment plans and recovery actions.
• Identify opportunities to improve debtor management processes and customer outcomes.

About You

You are customer-focused, detail-oriented and confident managing challenging conversations with empathy and professionalism. You have experience in debtor management or collections and enjoy working collaboratively to achieve positive financial and customer outcomes.

Key Capabilities

• Experience in accounts receivable, debtor management, collections or a similar finance role.
• Strong experience managing customer accounts and debt recovery processes.
• Intermediate Microsoft Excel and financial systems skills.
• Understanding of debtor controls, financial processes and compliance requirements.
• Experience within Aged Care, healthcare or community services will be highly regarded.

Why work for us?

TSA offers an enjoyable work environment, a supportive management, strong opportunities for career development and generous salary packaging opportunities.

In Return We Also Offer Range Of Benefits Including

• An attractive salary including NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free).
• Free onsite parking.
• Hybrid working arrangements (2 days from office 3 days WFH).
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
• Health insurance, home energy and home office supplies discounts.
• Purchase leave, study leave, Paid parental leave.
• Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits.
• Novated car leasing, discounts on car hire and purchase.
• Employee Assistance Program - Independent confidential counselling service.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration