Aged Care Admin Team Lead – Flexible Part-Time Role

St Vincents Health Australia; Melbourne; Sur place; AUD 55 000 - 75 000; Temps partiel

Avantages offerts par ce poste

Salary packaging

Flexible working arrangements

Wellbeing initiatives

Employee counselling

Professional development

Public transport access

Résumé du poste

St Vincent's Health Australia is seeking an Administration Team Leader for Residential Aged Care Services, based at Kew, Melbourne. Reporting to the RACS Deputy Operations Manager, you will lead the administration function and coordinate support across Berengarra, Auburn House and Prague House.

You will drive service excellence, compliant processes and staff development while ensuring high-quality customer experiences for residents, families and stakeholders.

Qualifications

• Leadership experience in health administration.
• Strong customer service and stakeholder engagement.
• People management and staff development capabilities.
• Current National criminal history check, or willing to obtain.

Responsabilités

• Lead and coordinate the RACS administration team, including workforce planning, performance management and staff development.
• Deliver high-quality resident and customer service, ensuring timely resolution of enquiries, complaints and complex administrative matters.
• Oversee resident administration processes, including admissions, transfers, discharges, record management and documentation compliance.
• Manage resident and family communications, including feedback, service updates and engagement activities.
• Current National criminal history check, or willing to obtain.

Connaissances

Leadership

Customer service

Staff development

Description du poste

St Vincent's Health Australia is seeking an Administration Team Leader for Residential Aged Care Services, based at Kew, Melbourne. Reporting to the RACS Deputy Operations Manager, you will lead the administration function and coordinate support across Berengarra, Auburn House and Prague House.

You will drive service excellence, compliant processes and staff development while ensuring high-quality customer experiences for residents, families and stakeholders.