Administration Team Leader, Aged Care Services

St Vincent's Private Hospital Brisbane; Melbourne; On-site; AUD 42,000 - 54,000; Part time

Job summary

St Vincent's Hospital Melbourne is seeking an Administration Team Leader to coordinate the administration function across Residential Aged Care Services, including Berengarra, Auburn House and Prague House. You will drive high-quality customer service and ensure compliant administrative practices.

Leading the administration team, you will focus on workforce planning, performance management and staff development, while overseeing admissions, records and family communications.

Qualifications

• Leading the administration function in a healthcare setting across Residential Aged Care Services.

Responsibilities

• Lead and coordinate the RACS administration team, including workforce planning, performance management and staff development.
• Deliver high-quality resident and customer service, ensuring timely resolution of enquiries, complaints and complex administrative matters.
• Oversee resident administration processes, including admissions, transfers, discharges, record management and documentation compliance.
• Manage resident and family communications, including feedback, service updates and engagement activities.
• Current National criminal history check, or willing to obtain.

Job description

St Vincent's Hospital Melbourne is seeking an Administration Team Leader to coordinate the administration function across Residential Aged Care Services, including Berengarra, Auburn House and Prague House. You will drive high-quality customer service and ensure compliant administrative practices.

Leading the administration team, you will focus on workforce planning, performance management and staff development, while overseeing admissions, records and family communications.