Home Care Advisor

Amana Living; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Remuneration & benefits

Salary packaging

Childcare assistance

Discounted health insurance

Job summary

Amana Living in Western Australia seeks a Home Care Advisor to conduct timely assessments that form personalised care plans and empower clients through consumer-directed care. You will connect clients with services and support to enhance independence, while ensuring compliance with policies and legislative requirements.

The role emphasizes client-focused care, strong communication with clients, carers and providers, and contribution to continuous improvement of work practices.

Qualifications

• Strong interpersonal and communication skills with diverse clients.
• Excellent problem-solving abilities to address client needs.
• Proven customer service experience focused on client satisfaction.
• Excellent time-management and organisational skills to handle multiple tasks.

Responsibilities

• Inform clients about Amana Living services and client independence.
• Undertake face-to-face or phone assessments of potential clients.
• Provide information on access, eligibility, referrals and options.
• Ensure accurate documentation and reporting to meet requirements.

Skills

Interpersonal & communication

Problem-solving

Customer service

Time-management

Organisational skills

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

About the Role

As a Home Care Advisor, you will play a pivotal role in:

• Conducting timely and effective assessments that form the foundation of personalised care plans.
• Promoting a consumer-directed care approach to empower clients to achieve their goals.
• Linking clients to services and support networks that enhance their independence and well-being.
• Maintaining compliance with organisational policies, industry standards, and legislative requirements.

This role requires a proactive, client-focused individual who can balance the needs of clients, carers, and service providers while upholding the highest standards of care.

Key Responsibilities

Client Service:

• Informing clients about the services provided by Amana Living, focusing on the capacity of clients to maintain independence and maximise their level of function.
• Manage and undertake face-to-face or phone assessment of potential clients
• Provide information about access, eligibility, referral processes and service options for clients
• Informing clients about the support at Home funding structure and Amana Living pricing
• Undertaking comprehensive client assessments using relevant and current tools and resources available

Clinical Care:

• Providing clinical assessment, ensuring high quality care and services are provided to clients

Relationship Management:

• Develop and maintain positive internal and external relationships that align with organisational objectives and relevant legislation
• Establishing and maintaining excellent relationships and networking with all service referral bodies, and broader Home Care Sales team

Administration:

• Actively participating in the development of assessment and care planning documentation/resources and contributing to the continuous improvement of work practices
• Ensure appropriate, accurate and confidential documentation and statistical records are maintained to accurately meet statutory and organisatoinal requirements and enable a streamlined, equitable and efficient process.
• Regular and accurate reporting of results (Weekly KPIs)

What We’re Looking For

Skills and Abilities:

• Highly developed interpersonal and communication skills, including the ability to build trust and rapport with diverse clients.
• Strong problem-solving skills to address client needs and goals effectively.
• Exceptional customer service experience with a focus on client satisfaction and feedback.
• Strong organisational and time-management skills with the ability to handle multiple priorities.
• Proficiency in using Microsoft Office applications and other relevant software systems.

Essential Requirements

• Current National Police Clearance Certificate (no older than 6 months).
• Proof of current influenza vaccination, as per organisational policies.
• A valid Western Australian C-Class Driver’s Licence.
• Successful completion of pre-employment medical and reference checks.

Why Join us?

• Competitive Remuneration & Benefits
• Salary Packaging
• School Holidays Childcare Assistance
• Discounted Health Insurance

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia-specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.