After-Sales Technical Support Engineer

Linktal Recruitment; Brisbane; Sur place; AUD 80 000 - 100 000; Plein temps

Avantages offerts par ce poste

Superannuation

Résumé du poste

Linktal Recruitment represents an established technology business operating in the renewable energy sector, specializing in solar and battery systems. They offer a permanent full-time role with a competitive salary in Brisbane.

You will provide after-sales technical support on solar and battery products, troubleshoot issues, guide customers and installers through setup and configuration, and coordinate warranty claims. This is an opportunity to grow technical expertise in solar energy.

Qualifications

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or related field.
• Experience working with battery manufacturers.
• Solid knowledge of solar PV systems, inverters and energy storage.
• Experience managing customer service or technical teams.
• Familiarity with CRM systems, ticketing platforms and service reporting tools.
• Full working rights in Australia.

Responsabilités

• Provide after sales technical support on solar & battery products.
• Troubleshoot product issues and assist with fault diagnosis for solar and battery energy storage systems.
• Guide customers and installers through product setup, configuration and troubleshooting processes.
• Coordinate warranty claims, product returns and technical enquiries.
• Maintain accurate records of technical issues, resolutions and customer feedback.

Connaissances

Solar PV systems

Inverters

Energy storage

CRM systems

Customer service management

AU working rights

Fault diagnosis

Formation

Bachelor’s degree in Electrical Engineering, Renewable Energy, or related fields

Outils

CRM software

Ticketing platforms

Service reporting tools

Description du poste

Our client is an established technology business operating in the renewable energy sector, specializing in solar and battery systems.

What's on Offer?

Competitive salary of $80k-$100k + Super

Permanent Full Time role

Opportunity to develop technical expertise in the growing solar and battery energy sector

Key Responsibilities

• Provide after sales technical support on solar & battery products
• Troubleshoot product issues and assist with fault diagnosis for solar and battery energy storage systems
• Guide customers and installers through product setup, configuration and troubleshooting processes
• Coordinate warranty claims, product returns and technical enquiries
• Maintain accurate records of technical issues, resolutions and customer feedback

About You

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or related fields
• Prior experiences working with batteries manufacturer
• Solid knowledge of solar PV systems, inverters, batteries, and energy storage solutions
• Proven experience managing customer service or technical teams
• Familiarity with CRM systems, ticketing platforms, and service reporting tools
• Full working rights in Australia