After Sales Support Consultant – Lighting

Salexo Consulting; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Salexo Consulting is seeking an After Sales Support Consultant for a busy Sydney headquarters. The role blends technical troubleshooting, customer service and warranty administration, assisting installers, retail partners and end users.

You’ll work with internal teams to resolve queries, maintain CRM/ERP records, and produce reports identifying trends and opportunities for service improvement. Strong communication and data skills are essential.

Qualifications

• Experience in after sales support or technical customer service.
• Background in lighting, electrical or building products is preferred.
• Strong communication skills with clear, professional interaction.
• Proficiency using CRM/ERP systems and data reporting.

Responsibilities

• Respond to technical, installation and warranty enquiries by phone and email.
• Troubleshoot product concerns with installers and end users.
• Coordinate with Sales, Customer Service, Operations and Procurement to resolve issues.
• Assess and process warranty claims with accurate records.
• Prepare quotations and process customer purchase orders in the CRM/ERP system.
• Maintain records of correspondence, technical findings and resolutions.
• Support retail partners, designers, architects, and end users with product information.
• Produce reports to identify recurring issues and service improvements.

Skills

Technical support

Customer service

Warranty administration

CRM/ERP systems

Data reporting

Cross-functional collaboration

Tools

CRM/ERP platforms

Job description

About the opportunity

Our client is an established lighting manufacturer with a global presence and a strong footprint in Australia. With a busy Sydney headquarters, they are looking for an After Sales Support Consultant to join their team.

This role combines technical troubleshooting, customer service and warranty administration. You’ll help installers, retail partners and end users resolve product queries, working closely with internal teams to deliver practical solutions and keep customers informed.

Role Responsibilities

Responding to technical, installation and warranty enquiries by phone and email.

Working with installers and end users to understand issues, troubleshoot product concerns and identify potential faults.

Coordinating with Sales, Customer Service, Operations and Procurement to resolve customer issues.

Assessing and processing warranty claims, keeping accurate records and providing timely updates.

Preparing quotations and processing sales and customer purchase orders in the CRM/ERP system.

Maintaining clear records of correspondence, technical findings and agreed resolutions.

Supporting retail partners, designers, architects, specifiers and end users with product information and after sales enquiries.

Producing reports to help identify recurring product issues, service trends and opportunities for improvement.

Contributing to team service and productivity targets, with support for other projects as needed.

About You

You’re a practical problem solver who enjoys helping people and takes ownership of enquiries through to resolution. You can explain technical information clearly, stay organised when things get busy and balance prompt responses with accurate administration.

Experience in after sales support, technical customer service, warranty administration or a similar role.

A background in lighting, electrical products, building products or a related technical industry.

Confidence discussing product and installation issues with installers and customers.

Strong communication skills and a calm, professional approach to resolving concerns.

Good attention to detail and experience using CRM/ERP systems.

The ability to manage competing priorities and work collaboratively across teams.

Confidence working with data and reports to identify trends and support improvements.

Lighting product knowledge would be highly regarded.

Why Join?

This is an opportunity to join a global manufacturer with an established Australian business and make a direct contribution to the customer experience. You’ll work across a varied range of enquiries, build your product knowledge and play a valued role in a busy Sydney team.