After Hours Site Support, The Arches

AnglicareSA; Adelaide; On-site; AUD 39,000 - 48,000; Part time

Benefits offered by this job

Salary packaging options

Learning programs and education

Paid parental leave

Job summary

AnglicareSA is hiring an After Hours Site Support at the Port Adelaide site to provide a safe, welcoming environment for BASP participants after hours. The role requires responding to enquiries, managing day-to-day site operations, and escalating risks as needed.

This casual position offers three shifts per month (two Sundays 10am–6pm, one Wednesday 3:30pm–10:30pm) with potential for additional shifts. You will work with BASP and external stakeholders to support participants and maintain records.

Qualifications

• Certificate III in Community Services or studying towards an equivalent qualification.
• Experience working with people with complex needs in community services, corrections, drug and alcohol or related sector.
• Strong communication, interpersonal and conflict resolution skills, with the ability to remain calm and professional in challenging situations.
• Experience using de-escalation techniques and confidently identifying, responding to and escalating risks.

Responsibilities

• Provide respectful, professional and timely support to participants, including responding to enquiries and assisting with agreed actions and referrals.
• Monitor the site after hours, following security and safety procedures, identify risks and respond to incidents and emergencies.
• Support effective referral pathways and liaising with legal representatives, government departments and community service providers.
• Maintain accurate participant records, documentation and administrative systems, including data entry and reporting.
• Support the smooth operation of the site, including minor administration, supplies, equipment and financial administration as required.

Skills

Communication skills

Interpersonal skills

Conflict resolution

De-escalation techniques

Education

Certificate III in Community Services

Job description

So many lives. So many ways. One you.

50,000 lives and counting.

That’s how many South Australians our people support each year.

As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we’re growing our reach for the future.

It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?

Join us as After Hours Site Support at The Arches, and be part of something bigger.

What you’ll do

As an After Hours Site Support team member,you’ll play an important role in providing a safe, welcoming and responsive environment for participants accessing AnglicareSA’s Bail Accommodation Support Program (BASP) at our Port Adelaide site.

Working after hours, you’ll be a trusted onsite contact for participants and staff, responding to enquiries, supporting day-to-day site operations and using your experience to identify, manage and escal(t) risks when needed. You’ll work independently while remaining connected with the broader BASP team and external stakeholders.

This is a casual opportunity offering three shifts per month – two Sundays from 10am–6pm and one Wednesday from 3:30pm–10:30pm, providing a consistent and predictable commitment. You will also have the opportunity to take on more casual shifts to cover any planned or unplanned leave on top of the three consistent shifts per month.

You’ll be trusted to make a valuable impact by:

• Providing respectful, professional and timely support to participants, including responding to enquiries and assisting with agreed actions and referrals.
• Monitoring the site after hours, following security and safety procedures, identifying risks and responding appropriately to incidents and emergencies.
• Supporting effective referral pathways and liaising with legal representatives, government departments and community service providers.
• Maintaining accurate participant records, documentation and administrative systems, including data entry and reporting.
• Supporting the smooth operation of the site, including minor administration, supplies, equipment and financial administration as required.

What you’ll bring

To thrive in this role, you will have:

• A Certificate III in Community Services or a related field, or studying towards an equivalent relevant qualification.
• Experience working with people with complex needs, ideally within the community services, corrections, drug and alcohol or related sector.
• Strong communication, interpersonal and conflict resolution skills, with the ability to remain calm and professional in challenging situations.
• Experience using de-escalation techniques and confidently identifying, responding to and escalating risks.

We would also love you to have:

• Experience working within a bail accommodation, corrections, homelessness, drug and alcohol or similar support environment.

Why AnglicareSA?

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at AnglicareSA:

• So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
• So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
• So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More to enjoy:

• Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
• Grow your skills and career with learning programs, professional development pathways, and education assistance
• Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join AnglicareSA, and help us change lives and communities.

For more information, please contact Sarah, Recruitment Business Partner, at [e-mail] Please note we do not accept applications via email.

At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.