After Hours Rostering Officer - Remote

Outlook (Aust) Ltd; Brisbane; Remote; AUD 46,000 - 65,000; Full time

Benefits offered by this job

Flexible shifts

Salary packaging

EAP (Employee Assistance Program)

Onboarding & training

Supportive team culture

Job summary

Outlook Australia is seeking an After Hours Rostering Officer to maintain service continuity from Friday afternoon to Monday morning in a fully remote capacity. You will respond to urgent staff sickness, adjust rosters in AlayaCare, and perform Monday handovers to NSW and VIC offices.

Ideal candidates have rostering or scheduling experience in home care or disability services, strong problem-solving skills, and the ability to work independently after hours while staying connected with a

Qualifications

• rostering or scheduling experience in home care, disability, aged care or similar.
• Experience using AlayaCare or a comparable rostering system.
• Excellent problem solving and judgement, with the ability to interpret information while working remotely after hours.
• Ability to balance participant needs, staff safety and availability with Outlook requirements.
• Clear, calm and professional communication, including urgent roster updates and concise handovers.
• Digital literacy to access schedules, complete required forms and training, and maintain accurate case notes.
• Operational SCHADS Award knowledge and ability to apply it to breaks, overtime, penalties and roster changes.
• Available for the Friday afternoon to Monday morning roster and Monday morning Teams handover.

Responsibilities

• Respond to urgent staff sickness and participant cancellations.
• Update roster by contacting Support Staff and Client/Participants using AlayaCare to source information and record roster changes.
• Check the voicemail at 6:00 am each morning and make essential roster changes.
• Apply SCHADS rostering requirements and elevate urgent risks.
• Maintain accurate records and complete the Monday handover.

Job description

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After-Hours Rostering Officer (Remote) at Outlook Australia Description

Location: Remote role – location close to Pakenham (Vic) or The Entrance (NSW) offices for onboarding and training. Staff meeting virtual

Working days: On call Friday afternoon to Monday morning. Diverts to voicemail 10:00 pm–6:00 am. Voicemail to be checked at 6:00 am daily

Role: Urgent after hours rostering and service continuity

Pay: SCHADS Award classification rate (Home Care – Level 4 – Disability Care), Daily applicable on call allowance and Remote Payment for work performed.

About us

Outlook Australia is a not-for-profit organisation dedicated to building an inclusive society. We support people with disabilities and those experiencing disadvantage to participate fully in community life.

About the role

As the After Hours Rostering Officer, you will maintain service continuity from Friday afternoon to Monday morning by responding to urgent staff sickness, participant cancellations and roster gaps. You will make essential roster changes, record actions in AlayaCare and the afterhours spreadsheet, check voicemail messages each morning and complete the Monday morning handover to both NSW and VIC offices.

This flexible, remote on call role is ideal for an experienced rostering or scheduling professional who enjoys working independently and solving operational challenges. You will play a key role in ensuring participants continue to receive essential supports when unexpected changes occur, while remaining connected to a supportive and collaborative team through structured handovers and communication.

Key responsibilities

• Respond to urgent staff sickness and participant cancellations
• Update roster by contacting Support Staff and Client/Participants using AlayaCare software to source information and record roster changes.
• Check the voicemail at 6:00 am each morning and make essential roster changes
• Apply SCHADS rostering requirements and elevate urgent risks.
• Maintain accurate records and complete the Monday handover.

What we are looking for

• Practical rostering or scheduling experience in home care, disability, aged care, community services or similar, using AlayaCare or a comparable system.
• Excellent problem solving and judgement, with the ability to interpret information and make timely decisions while working remotely after hours.
• Ability to balance participant needs, staff safety and availability and Outlook requirements to maintain quality service delivery.
• Clear, calm and professional communication, including urgent roster updates, accurate records and concise operational handovers.
• Ability to use rostering and client management systems, spreadsheets, email and Microsoft Teams; AlayaCare experience is preferred.
• Digital literacy to access schedules, complete required forms and training, and maintain accurate case notes.
• Operational SCHADS Award knowledge and ability to apply it to breaks, overtime, penalties and roster changes.
• Available for the Friday afternoon to Monday morning roster and Monday morning Teams handover. Monthly virtual and occasional onsite meetings are flexible around midweek commitments.
• Initial training will be midweek onsite with flexibility on what day of the week this occurs.
• Ability to own after hours matters, work independently, complete actions, maintain records and elevate beyond delegated authority.
• Holds, or can obtain before commencement, satisfactory Working with Children Check, Police and NDIS Worker Screening checks.
• Midweek team and onsite meeting participation is encouraged but flexible for this weekend role.

Successful applicants will have and/or undertake

• National Police Check
• NDIS Worker Screening Check
• Working with Children Check
• Required onboarding and systems training

Why work for us

• Flexible shifts that can fit around your lifestyle and commitments
• Rewarding work that makes a real difference, helping older people remain independent in their own homes
• A supportive welcoming team culture where your contribution is valued
• Strong onboarding process on site at your local office.
• Ongoing training, development and support to help you succeed in your role
• Salary packaging options to help you pay less tax, increasing your take home pay
• Access to our Employee Assistance Program (EAP) to support your health and wellbeing

Join us and help keep essential community services connected, safe and responsive when it matters most.