After-Hours DV Refuge Practitioner — Crisis Support

UnitingCare Community; Brisbane; On-site; AUD 66,000 - 94,000; Part time

Benefits offered by this job

NFP Packaging

Job summary

UnitingCare Community in Chermside, Queensland is seeking a Domestic Violence After Hours Practitioner to provide after-hours support in refuges, respond to crises, conduct intakes, assess risk and help keep the refuge running safely. This role requires staying calm under pressure and making confident decisions within a trauma-informed approach.

The position is casual, with a 24-hour on-call service and a 4-hour onsite shift (4–8pm weekdays, 9am–1pm weekends).

Qualifications

• Relevant tertiary qualification (or progress toward one) in Human Services, Social Work, Psychology, Behavioural Science, or related discipline, or equivalent experience.
• Current Queensland Driver Licence.
• Current Blue Card (Working with Children) or ability to obtain one.
• Reliable internet access for on-call work.
• Availability for evening, weekend, and public holiday shifts.

Responsibilities

• Assess immediate safety during domestic violence crises.
• Complete refuge intakes and risk assessments.
• Develop safety plans with residents.
• Offer emotional and practical support.
• Manage after-hours calls and liaise with agencies (e.g., Queensland Police, Child Safety).
• Document case notes and respond to emergencies.
• Work independently while communicating with on-call leadership.

Skills

Crisis response

Risk assessment

Trauma-informed approach

Emotional support

On-call availability

Written communication

Independent decision making

Education

Relevant tertiary qualification or progress toward one in Human Services or related field

Tools

Microsoft Office

Electronic client management systems

Job description

UnitingCare Community in Chermside, Queensland is seeking a Domestic Violence After Hours Practitioner to provide after-hours support in refuges, respond to crises, conduct intakes, assess risk and help keep the refuge running safely. This role requires staying calm under pressure and making confident decisions within a trauma-informed approach.

The position is casual, with a 24-hour on-call service and a 4-hour onsite shift (4–8pm weekdays, 9am–1pm weekends).