Domestic Violence After Hours Practitioner

UnitingCare Children, Young People and Families; Brisbane; On-site; AUD 66,000 - 94,000; Part time

Job summary

UnitingCare Children, Young People and Families in Chermside, QLD, seeks a Domestic Violence After Hours Practitioner to provide crisis support and safe response after hours. You will respond to crises, conduct intakes, assess risk, and help maintain refuge operations with a trauma-informed approach.

The role requires flexibility to work evenings and weekends, a relevant tertiary qualification (or progress toward one), and a current WWC/Blue Card.

Qualifications

• Understanding of domestic and family violence and its impact on women and children.
• Ability to respond effectively to women and children in DV situations.
• Demonstrated risk assessments and safety planning.
• Ability to maintain thorough records and client management continuity.
• Ability to work with trauma-informed approaches.
• Willingness to work evenings, weekends and on-call rosters.
• Current Queensland driver licence and Blue Card (WWC) or ability to obtain.

Responsibilities

• Assess immediate safety during domestic violence crises.
• Complete refuge intakes and risk assessments.
• Develop safety plans with residents.
• Offer emotional and practical support.
• Manage after-hours calls and liaise with agencies (e.g., Qld Police, Child Safety).
• Document case notes and respond to emergencies.
• Work independently while communicating with on-call leadership.

Skills

Crisis response

Crisis decision making

Risk assessment

Crisis intervention

Written communication

Boundary management

Organisational skills

Team collaboration

Office software proficiency

Education

Tertiary qualification in Human Services/ Social Work/ Psychology/ Behavioural Science (or progress towards)

Tools

Microsoft Office

Electronic client management systems

Job description

Domestic Violence After Hours Practitioner

UnitingCare Children, Young People and Families – Chermside QLD

2d ago , from UnitingCare Children, Young People and Families

Domestic ViolenceAfter Hours Practitioner| Domestic Violence Refuge |Chermside

• Employment Term: Casual
• Location: Chermside
• Remuneration: $58.38 per hour + Super + NFP Packaging

Make a meaningful difference with UnitingCare

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As aDomestic Violence After Hours Practitioner you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our UnitingCare team

We are looking for someone who is passionate about making a positive impact, especially for women and children in our Domestic and Family Violence Refuges. In this role, you will provide after-hours support to help keep everyone safe and well, respond to crises, conduct intakes, assess risk, and help keep the refuge running smoothly.

Key responsibilities include:

• Assessing immediate safety during domestic violence crises.
• Completing refuge intakes and risk assessments.
• Developing safety plans with residents.
• Offering emotional and practical support.
• Managing after-hours calls and liaising with agencies like Queensland Police and Child Safety.
• Documenting case notes and responding to emergencies.
• Working independently while communicating with on-call leadership.

This is a 24 hour on call service, with a physical onsite 4-hour shift (4-8pm weeknights, 9am-1pm weekends) in addition to the on-call component.We need someone who stays calm under pressure, makes confident decisions, and cares deeply about helping others with a trauma-informed approach. You must be available for evening, weekend, and public holiday shifts.

GENDER REQUIREMENT

Due to the nature of service delivery, female representation is required. This is a genuine occupational requirement under Section 31 of the Anti-Discrimination Act 1997 (Qld).

What makes a difference for us?

• Understanding of Domestic and Family Violence, including coercive control.
• Confidence in making independent decisions in crisis situations.
• Skills in risk assessment, safety planning, and crisis intervention.
• Strong written communication and documentation abilities.
• Capacity to build respectful relationships with women and children while maintaining boundaries.
• Organisational skills to prioritise competing demands.
• Proficiency in electronic client management systems and Microsoft Office.
• Commitment to continuous learning and collaboration within a team.
• A relevant tertiary qualification (or progress towards one) in Human Services, Social Work, Psychology, Behavioural Science, or a related discipline, or equivalent experience.
• A current Queensland Driver Licence.
• A current Blue Card (Working with Children Check) or the ability to obtain one.
• Reliable internet access for on-call work.
• Availability to work evenings and weekends, as well as participate in an on-call roster.

APPLICATION REQUIREMENTS

• Knowledge and understanding of the effects of domestic and family violence on women and children and the ability to respond effectively.
• A demonstrated skill in providing both practical and emotional support to women and children that displays an understanding of family interaction and child development (including developmentally appropriate activities).
• Demonstrated understanding and ability to undertake thorough risk assessments, particularly in relation to domestic violence, and undertake safety planning.
• Demonstrated ability to participate as a member of a team with an ability to maintain appropriate records and communication that ensure continuity of client case management.
• Demonstrated capacity to develop respectful relationships with women and children and the ability to assist them to mobilise their strengths and resources to achieve positive outcomes.
• Ability to work under pressure and manage crises effectively
• Ability to work within the beliefs, mission, values and policies of UnitingCare Community and adhere to the provisions of the Workplace Health and Safety and other relevant Legislation as they apply to the region's services

For further information, contact Debbie Bruford on 0413 122 ***.

What makes a difference for you?

Flexible work arrangements to support work-life balance

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.