Advisory Officer

DFP Recruitment; City of Parramatta; On-site; AUD 55,000 - 61,000; Full time

Job summary

DFP Recruitment is seeking an Advisory Officer for a 10-week project in Parramatta, NSW. The role involves reviewing customer records to identify individuals who may qualify for Total and Permanent Disability (TPD) insurance claims, analyzing information, and preparing clear recommendations for management.

The position is fully on-site, 35 hours per week, and pays $42 per hour plus super. Applicants with life insurance claims or paralegal experience are encouraged to apply; a National Criminal

Qualifications

• Experience in life insurance claims, particularly TPD, income protection or disability claims.
• Strong analytical, research and file-review skills.
• Experience interpreting policies, guidelines or eligibility requirements.
• Excellent attention to detail and written communication skills.

Responsibilities

• Review customer files to identify potential eligibility for TPD insurance claims.
• Assess available insurance, medical, employment and financial information.
• Interpret relevant policy terms, eligibility criteria and supporting documentation.
• Conduct research and analysis to support evidence-based recommendations.
• Prepare accurate case summaries, reports and project documentation.
• Maintain detailed records and manage sensitive information appropriately.
• Provide project updates and communicate with relevant stakeholders.
• Assist with project tracking, deliverables and general implementation activities.

Skills

Analytical skills

Research

File review

Written communication

Confidentiality

Education

Paralegal background

Job description

Advisory Officer

$42 per hour + super | initial 10-week contract | Parramatta, NSW

• Short-term project with an established public sector organisation
• Monday to Friday, fully onsite in Parramatta
• Ideal for candidates with insurance claims or paralegal experience

We are seeking an experienced Advisory Officer to support a 10-week client review project based in Parramatta.

This role will involve reviewing customer records to identify individuals who may potentially meet the eligibility criteria for a Total and Permanent Disability (TPD) insurance claim. You will analyse relevant information, document your findings and prepare clear recommendations for management review.

Role details:

• Rate: $42 per hour + superannuation, PAYG
• Duration: 10-week contract
• Location: Parramatta
• Working arrangement: Fully on-site, Monday to Friday
• Hours: 35 hours per week

Key responsibilities:

• Review customer files to identify potential eligibility for TPD insurance claims
• Assess available insurance, medical, employment and financial information
• Interpret relevant policy terms, eligibility criteria and supporting documentation
• Conduct research and analysis to support evidence-based recommendations
• Prepare accurate case summaries, reports and project documentation
• Maintain detailed records and manage sensitive information appropriately
• Provide project updates and communicate with relevant stakeholders
• Assist with project tracking, deliverables and general implementation activities

To be successful, you will ideally have:

• Experience in life insurance claims, particularly TPD, income protection or disability claims; or
• A paralegal or legal support background within insurance, personal injury, workers compensation or a related area
• Strong analytical, research and file-review skills
• Experience interpreting policies, guidelines or eligibility requirements
• Excellent attention to detail and written communication skills
• The ability to prepare clear, accurate and well-supported recommendations
• Confidence handling confidential and sensitive customer information
• The ability to work effectively within a structured, deadline-driven project

The successful candidate will be required to complete a National Criminal Record Check and provide two professional references.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [e-mail] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.