Admissions & Patient Services Officer

NSW Health; Randwick; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Days off

Salary packaging

Employee Assistance Program

Health insurance discount

Job summary

The Royal Hospital for Women in Randwick is seeking an Admissions Officer to support patient admissions, bookings, and discharge processes within the SESLHD. This role includes rotation through Cashier, Switchboard and Admissions Officer, and supports financial interactions with patients.

Permanent roles with part-time or full-time hours, typically 38 hours per week, offering a structured roster and opportunities within a major hospital campus in Sydney.

Qualifications

• Ability to communicate clearly with strong interpersonal skills and a focus on customer service.
• Ability to work in a team environment, with a flexible approach to roster requirements within a 24 hour department, on a rotating roster and willingness to rotate within positions in the department.
• Ability to interpret and apply policy, guidelines and local operating procedures as relevant to the Admissions Officer role.
• Demonstrated initiative and ability to problem solve in a customer service environment.
• Demonstrated knowledge of relevant computer systems including; Microsoft Office and iPM.
• Demonstrated skills related to; accuracy, task prioritisation and attention to detail.
• Previous cash handling experience and willingness to undertake conversations with patients regarding insurance coverage and payment of invoices.

Responsibilities

• Facilitate enquiries, patient bookings, admission and discharge and financial support within the hospital 24 hours a day.
• Rotate through Cashier, Switchboard and Admissions Officer as part of normal duties.

Skills

Communication skills

Teamwork

Policy interpretation

Initiative & problem solving

Attention to detail

Cash handling experience

Customer service orientation

Tools

Microsoft Office

IPM

Job description

The Royal Hospital for Women in Randwick is seeking an Admissions Officer to support patient admissions, bookings, and discharge processes within the SESLHD. This role includes rotation through Cashier, Switchboard and Admissions Officer, and supports financial interactions with patients.

Permanent roles with part-time or full-time hours, typically 38 hours per week, offering a structured roster and opportunities within a major hospital campus in Sydney.