Admissions Operations Lead - Hybrid Role

University of New South Wales; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

University of New South Wales – Sydney NSW invites applications for an Admissions Team Leader on a fixed-term contract until early October 2027. Based at the Kensington Campus with hybrid flexible working, you will oversee admissions processing for multiple faculties and lead a team of up to eight Admissions Officers to deliver high-quality service and accurate assessments.

You will report to the Operations Manager, drive process improvements, ensure policy alignment, and manage escalated cases

Qualifications

• Extensive experience in admissions or enrolments.
• Proven ability to lead, train and influence teams.
• Experience working with diverse stakeholders across cultures.
• Strong customer service mindset with proactive problem solving.

Responsibilities

• Lead, coach and develop a team of Admissions Officers, managing daily and peak-period workload within an environment that promotes respect, accountability, quality service and facilities, and fosters initiative and innovation.
• Ensure fair, consistent and transparent admissions decisions in line with University policy and external regulations.
• Guide staff to meet service level agreements for application processing and enquiries
• Assess applicant eligibility and oversee accurate, complete and up-to-date records
• Collaborate with faculties, Scholarships and other stakeholders to support smooth admissions operations
• Train staff, improve processes, and maintain clear documentation
• Manage escalated cases, fostering a culture of customer service excellence and ensure teams place the needs of potential students at the forefront.
• Contribute to the statistical reports and suggest continuous business improvements activities of the Admissions Office.

Skills

Leadership

Communication

Customer service

Attention to detail

Tools

CRM systems

Student management systems

Microsoft Office

Job description

University of New South Wales – Sydney NSW invites applications for an Admissions Team Leader on a fixed-term contract until early October 2027. Based at the Kensington Campus with hybrid flexible working, you will oversee admissions processing for multiple faculties and lead a team of up to eight Admissions Officers to deliver high-quality service and accurate assessments.

You will report to the Operations Manager, drive process improvements, ensure policy alignment, and manage escalated cases