Admissions Team Leader

UNSW; Sydney; Hybrid; AUD 101,000 - 136,000; Full time

Job summary

UNSW Kensington Campus is seeking a fixed-term Admissions Team Leader to oversee day-to-day admissions processing across faculties. You will lead, develop and support a team of up to eight Admissions Officers, ensuring high-quality service, accurate assessments, and smooth workflows throughout the admissions cycle.

The role is hybrid with Monday to Friday work, reporting to the Operations Manager, and ends in October 2027 (parental leave contract).

Qualifications

• Extensive experience in admissions
• Leadership experience in team management
• Experience working with diverse stakeholders across cultures
• Strong customer service focus with proactive mindset
• High attention to detail in high-volume workflows
• Advanced digital skills including CRM and student management systems

Responsibilities

• Lead, coach and develop a team of Admissions Officers handling daily and peak workloads
• Ensure fair and transparent admissions decisions aligned with policy
• Guide staff to meet service level agreements for application processing and enquiries
• Assess applicant eligibility and oversee records accuracy
• Collaborate with faculties and Scholarships to support admissions operations
• Train staff, improve processes, and maintain documentation
• Manage escalated cases and promote customer service excellence
• Contribute to reports and continuous improvement initiatives

Skills

Leadership

Team management

Customer service

Stakeholder engagement

Attention to detail

Digital skills

Tools

CRM software

Student management systems

Microsoft Office

Job description

Job Details

• Duration: 1 X Fixed term until early October 2027
• Location: UNSW Kensington Campus (Hybrid Flexible Working)
• Remuneration: $118,483 + 17% super (level 7)

Why Your Role Matters

As an Admissions Team Leader, you’ll oversee the day-to-day operations of application and admissions processing across several UNSW faculties. You’ll lead, develop and support a team of up to eight Admissions Officers, ensuring high quality service, accurate assessments and smooth workflows throughout the admissions cycle.

This role reports to the Operations Manager. This is a fixed term opportunity until October 2027 (parental leave contract).

Main Responsibilities (Summary)

• Lead, coach and develop a team of Admissions Officers, managing daily and peak-period workload within an environment that promotes respect, accountability, quality service and facilities, and fosters initiative and innovation.
• Ensure fair, consistent and transparent admissions decisions in line with University policy and external regulations.
• Guide staff to meet service level agreements for application processing and enquiries
• Assess applicant eligibility and oversee accurate, complete and up-to-date records
• Collaborate with faculties, Scholarships and other stakeholders to support smooth admissions operations
• Train staff, improve processes, and maintain clear documentation
• Manage escalated cases, fostering a culture of customer service excellence and ensure teams place the needs of potential students at the forefront.
• Contribute to the statistical reports and suggest continuous business improvements activities of the Admissions Office.

Who You Are

You bring strong leadership, excellent communication skills and a passion for delivering high quality service. You’ll also have:

• Demonstrated extensive experience in admissions
• Demonstrated ability to train, motivate and influence teams – previous leadership experience is highly regarded
• Experience working with diverse stakeholders across cultures
• Strong customer service focus with a proactive, solutions-oriented mindset
• High attention to detail and experience managing high volume workflows
• Advanced digital skills, including Microsoft suite, CRM and student management systems
• A positive, adaptable approach to change in a dynamic environment

Candidates will need to have valid working rights – this role is not available for sponsorship. The role is hybrid – Monday to Friday. We’d expect the successful candidate to work over the end of the year shutdown.

Applications close: 12 October 11.55PM

Pre-Employment Checks

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role. UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.