Admissions Officer

University of New South Wales; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

University of New South Wales in Sydney, NSW, is seeking an Admissions Officer to join the Admissions, Scholarships and RPL team. The role processes applications, communicates with applicants and staff, and ensures high-quality, compliant admissions service.

This fixed-term position supports accuracy, timeliness, and policy knowledge, with hybrid work from Kensington Campus and collaboration across offices. Applicants should have admissions experience and strong organisational and tech skills.

Qualifications

• Previous experience in admissions (essential)
• Strong attention to detail and accuracy
• Excellent organisation and administrative skills
• Clear communication with applicants, staff, agents and partners
• Ability to work with diverse groups and international applicants

Responsibilities

• Process and assess admission applications accurately and efficiently.
• Respond to enquiries via phone, email, and in person with clear advice.
• Use student administration systems to manage data, reports, and correspondence.
• Evaluate qualifications and English language proficiency for admission eligibility.
• Issue offers and COE forms for international applicants.
• Verify documents and escalate discrepancies to ensure compliance.
• Maintain up-to-date knowledge of policies and procedures.
• Support workload coordination to meet deadlines and maintain quality.

Skills

Admissions experience

Attention to detail

Organisational skills

Communication skills

Interpersonal skills

Tools

Student administration systems

Job description

University of New South Wales - Sydney NSW

22h ago , from University of New South Wales

Job no: 543126
Work type: Full Time
Location: Sydney, NSW
Categories: Student Recruitment / Admissions

• Employment Type: Fixed Term until end of June 2027
• Location: Kensington UNSW Campus (hybrid)

Why Your Role Matters

The Admissions Officer plays a key role in processing and assessing applications within the Admissions, Scholarships and RPL team.

You'll deliver high-quality, accurate, and timely admissions services while providing excellent customer support to applicants, University staff, agents, and offshore partners. The role requires strong attention to detail, effective communication, and a commitment to maintaining compliance and service standards.

These positions report to an Admissions Team Leader or Manager. Successful candidates will be allocated to a team based on business needs, skills, and experience.

This is a fixed term role (employee replacement) approved until end of June 2027.

Main Responsibilities

• Process and assess admission applications accurately and efficiently in line with University policies
• Respond promptly to phone, email, and in-person enquiries, providing clear and professional advice
• Use student administration systems and other software to manage data, generate reports, and produce correspondence
• Evaluate academic qualifications and English language proficiency to determine eligibility for admission
• Issue offers and confirmation of enrolment (eCOE) forms for international applicants
• Verify applicant documentation and elevate discrepancies to ensure compliance
• Maintain up-to-date knowledge of admissions and higher education policies and procedures
• Contribute to policy and process improvements by providing feedback and assisting in developing training and resources
• Support the coordination of workloads to meet deadlines and maintain high-quality outcomes

Who You Are

You're a detail-oriented, organised, and service-focused professional who thrives in a busy and collaborative environment. You'll take pride in delivering accurate, high-quality work and providing outstanding support to applicants and colleagues. You Bring:

• Previous experience in admissions (essential)
• Understanding of the student cycle in a higher education setting
• Strong organisational and administrative skills, with the ability to manage competing priorities and meet deadlines
• Proven ability to interpret and apply policy and procedures accurately
• Strong computer literacy, including experience with student administration systems or other large business applications
• Well-developed interpersonal skills and the ability to work effectively with people from diverse cultural backgrounds
• An understanding of, and sensitivity to, issues affecting international students and applicants
• A quick learner with the ability to rapidly acquire knowledge of admissions policies, systems and processes, and apply them effectively in day-to-day work
• Strong technology skills, with confidence in learning and using new systems, applications and digital tools to improve efficiency and service delivery
• A commitment to continuous improvement and contributing to a positive team culture aligned with UNSW's values

Candidates will need to have full working rights - this role is not available for sponsorship.

The roles will work on a hybrid basis, Monday to Friday, business hours. Work during the end of the year UNSW shutdown period, and some key weekends during peak periods, may be required.

Benefits and Culture:People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. You can access all our benefits on https://www.unsw.edu.au/human-resources/lifestyle-benefits.

Applications close: 5th October 11.55PM. Shortlisting will commence after applications close.

Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Advertised: 28 Sep 2026 AUS Eastern Standard Time
Applications close: 05 Oct 2026 AUS Eastern Daylight Time