Admissions Officer

Apollo Care Alliance; Waverley Council; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

12% Superannuation

Salary packaging options

Employee Assistance Program (EAP)

Career development

Job summary

Apollo Care is seeking a dedicated Admissions Officer to guide prospective residents and families through the admissions journey. You will be the main contact for inquiries, coordinating documentation, waitlists, and external coordination to ensure a smooth experience from enquiry to admission.

You will collaborate with the Residential Service Manager and team, handling sensitive information with care, and supporting occupancy goals while delivering a welcoming first impression for residents and

Qualifications

• Experience in administration, admissions, customer service or relationship management, preferably in aged care or health care.
• Ability to work with residents, families and external stakeholders.
• Proficiency with internal systems and data entry.

Responsibilities

• Coordinate administrative aspects of new resident admissions and ensure documents are completed on time.
• Maintain and manage the resident waitlist and follow up enquiries.
• Build positive relationships with residents and families, providing clear information and support.
• Coordinate admissions with hospitals, health professionals, My Aged Care and other external stakeholders.
• Maintain accurate records and data across internal systems.
• Support occupancy and ensure vacancies are progressed efficiently.

Skills

Organisational skills

Customer service

Relationship management

Communication

Confidential information handling

Education

Business Administration / Aged Care qualification

Tools

Microsoft Office

Job description

Are you an organised and people-focused administrator looking to make a real difference to the experience of older Australians and their families? We're currently seeking a Full-Time Admissions Officer to join our warm and caring team at Charingfield.

This is a crucial role supporting prospective residents and their families throughout the aged care admissions journey, from initial enquiry through to admission. You'll work closely with the Residential Service Manager and broader team to ensure the process is smooth, responsive and welcoming.

About the Role

As our Admissions Officer, you will be a key point of contact for prospective residents, families and external stakeholders. Your role will involve:

• Coordinating the administrative aspects of new resident admissions, ensuring all required documentation and information is completed accurately and on time
• Maintaining and managing the resident waitlist, following up enquiries and progressing suitable admissions opportunities
• Building positive relationships with prospective residents and families, providing clear information and support throughout the admissions process
• Working with hospitals, health professionals, My Aged Care and other external stakeholders to coordinate admissions
• Ensuring resident information, agreements, assessments and other required documentation are completed and maintained accurately
• Working closely with the Residential Service Manager to support occupancy and ensure vacancies are progressed efficiently
• Maintaining accurate records, completing data entry and ensuring information is up to date across internal systems

This role is central to creating a positive first experience for residents and families and ensuring they feel supported from their initial enquiry through to their arrival at Charingfield.

What We're Looking For

• Previous administration, admissions, customer service or relationship management experience - preferably within an aged care or health care setting
• Experience working with residents, families and external stakeholders
• Qualification in Business Administration, Aged Care or related field
• Friendly, professional and compassionate communication style
• Strong organisational and time management skills, with the ability to manage multiple enquiries and admissions
• Strong attention to detail and ability to manage confidential and sensitive information
• Sales and Marketing experience or exposure, with a customer-focused approach
• Proficiency with Microsoft Office and confidence using internal systems
• NDIS Worker Screening Check (or willingness to obtain)

What's in it for you?

• Competitive Compensation: Salary of up to $75,000k (based on exp) + 12% Superannuation
• Not for Profit Salary Packaging: Options of up to $15,900 Tax-Free + $2,650 Meals & Entertainment allowance - https://nationalsalarypackaging.com.au/
• Employee Support: An Employee Assistance Program (EAP) with 24/7 access to a range of benefits for you and your immediate family.
• Career Development: Nurture your professional growth through Onsite & Online professional development programs, providing pathways for advancement within our organisation
• Care Friends: Care Friends: Refer friends, earn points, and turn them into cash! It's our way of saying thank you for bringing great people on board!

Apollo Care

As part of our team, you'll help us uphold our Philosophy of Care, championing resident choice, holistic care, family connections, and inclusivity. Your contribution will be essential in fostering a sense of home and belonging.

Please note that only shortlisted applicants will be contacted and we reserve the right to close this vacancy once an offer of employment has been accepted.