Administration Assistant

Respect; Main Ridge; On-site; AUD 55,000 - 75,000; Full time

Job summary

Respect's Chaffey House in Australia seeks a friendly, organised Full-Time Administration Assistant to join our residential aged care home. You will be the first point of contact for residents, families, visitors and staff, providing reception, rostering and general office support.

You'll bring strong organisational skills, experience in administration and proficiency with Microsoft Office. A positive, professional approach and the ability to work both independently and within a team are

Qualifications

• Experience in administration, preferably in aged care.
• Excellent customer service and communication skills.
• Strong organisational skills and task prioritisation.
• Advanced computer skills, Microsoft Office.
• Cash handling and banking experience.
• Ability to work independently and in a team.
• Discretion and attention to detail.
• Current National Police Check.
• Eligibility to work in Australia.
• Certificate of Education or equivalent.

Responsibilities

• Providing warm, professional reception service.
• Answering phone and email inquiries and directing requests.
• Supporting the General Manager and leadership team with day-to-day administration.
• Managing filing, correspondence, mail and office supplies.
• Preparing reports, documents and meeting minutes.
• Assisting with resident administration, admissions and record management.
• Processing invoices and supporting petty cash, banking and resident account transactions.
• Assisting with staff rostering and sourcing replacement staff when required.
• Supporting staff onboarding, employee records, mandatory training and uniform ordering.
• Maintaining accurate and confidential records.
• Providing professional and compassionate customer service to residents, families and visitors.
• Supporting the smooth day-to-day operation of the administration office.

Skills

Customer service

Communication

Organisational skills

Microsoft Office

Cash handling

Independent work

Team collaboration

Education

Certificate of Education

Tools

Time Target

Job description

Chaffey House is seeking a friendly, organised and adaptable Full-Time Administration Assistant to join our residential aged care home.

This is a permanent full-time position for someone who enjoys working in a busy office environment, supporting a team and providing exceptional service to residents, families, visitors and staff.

If you're organised, professional and enjoy variety in your day, we'd love to hear from you.

About The Role

As the first point of contact for residents, families, visitors and staff, you'll play an important role in keeping Chaffey House running smoothly. You'll provide administrative support across reception, rostering, finance and general office functions while helping create a welcoming, professional and supportive environment.

Key Responsibilities Include

• Providing a warm and professional reception service
• Answering phone and email enquiries and directing requests appropriately
• Supporting the General Manager and leadership team with day-to-day administration
• Managing filing, correspondence, mail and office supplies
• Preparing reports, documents and meeting minutes
• Assisting with resident administration, admissions and record management
• Processing invoices and supporting petty cash, banking and resident account transactions
• Assisting with staff rostering and sourcing replacement staff when required
• Supporting staff onboarding, employee records, mandatory training and uniform ordering
• Maintaining accurate and confidential records
• Providing professional and compassionate customer service to residents, families and visitors
• Supporting the smooth day-to-day operation of the administration office

About You

We're looking for someone who is organised, approachable and confident managing a variety of administrative responsibilities.

You'll Bring

• Previous administration experience, ideally within aged care, healthcare or a similar environment
• Excellent customer service and communication skills
• Strong organisational skills and the ability to prioritise competing tasks
• Advanced computer skills, including Microsoft Office and general office systems
• Experience with cash handling and banking processes
• The ability to work independently while contributing positively to a team
• A high level of professionalism, discretion and attention to detail
• Strong written and verbal communication skills
• A flexible and adaptable approach to changing priorities
• Experience with staff rostering systems, such as Time Target, is highly regarded but not essential
• Certificate of Education or equivalent
• Current National Police Check, or willingness to obtain
• Eligibility to work in Australia

Why Join Respect?

At Respect, we're committed to creating communities where older people feel respected, valued and belong.

When you join our team, you'll become part of an organisation that genuinely lives its values of Respect, Care, Teamwork, Courage, Integrity, Innovation and Excellence.

At Chaffey House, you'll have the opportunity to make a meaningful contribution to the daily experience and wellbeing of our residents while working alongside a supportive and dedicated team.

Join Our Team

If you're looking for a rewarding full-time administration role where your work truly makes a difference, we'd love to hear from you.