Admissions Officer

UNSW; Sydney; Hybrid; AUD 83,000 - 101,000; Full time

Job summary

UNSW is seeking an Admissions Officer to join the Admissions, Scholarships and RPL team. You’ll process and assess applications, provide timely advice to applicants and staff, and ensure policy compliance.

Based at Kensington UNSW Campus with hybrid working, this fixed-term role runs to end of June 2027 and offers a salary of $92,265 plus 17% super (Level 5).

Qualifications

• Previous experience in admissions (essential)
• Understanding of the student cycle in a higher education setting
• Strong organisational and administrative skills, with the ability to manage competing priorities and meet deadlines
• Proven ability to interpret and apply policy and procedures accurately
• Strong computer literacy, including experience with student administration systems or other large business applications
• Well-developed interpersonal skills and the ability to work effectively with people from diverse cultural backgrounds
• An understanding of, and sensitivity to, issues affecting international students and applicants
• A quick learner with the ability to rapidly acquire knowledge of admissions policies, systems and processes, and apply them effectively in day-to-day work
• Strong technology skills, with confidence in learning and using new systems, applications and digital tools to improve efficiency and service delivery
• A commitment to continuous improvement and contributing to a positive team culture aligned with UNSW’s values

Responsibilities

• Process and assess admission applications accurately and efficiently in line with University policies
• Respond promptly to phone, email, and in-person enquiries, providing clear and professional advice
• Use student administration systems and other software to manage data, generate reports, and produce correspondence
• Evaluate academic qualifications and English language proficiency to determine eligibility for admission
• Issue offers and confirmation of enrolment (eCOE) forms for international applicants
• Verify applicant documentation and elevate discrepancies to ensure compliance
• Maintain up-to-date knowledge of admissions and higher education policies and procedures
• Contribute to policy and process improvements by providing feedback and assisting in developing training and resources
• Support the coordination of workloads to meet deadlines and maintain high-quality outcomes

Skills

Admissions experience

Attention to detail

Organisational skills

Policy interpretation

Interpersonal skills

Tools

Student administration systems

Job description

Employment Details

• Employment Type: Fixed Term until end of June 2027
• Location: Kensington UNSW Campus (hybrid)
• Remuneration: $92,265 + 17% super (Level 5)

This Job is based in Australia

Why Your Role Matters

The Admissions Officer plays a key role in processing and assessing applications within the Admissions, Scholarships and RPL team. You’ll deliver high-quality, accurate, and timely admissions services while providing excellent customer support to applicants, University staff, agents, and offshore partners. The role requires strong attention to detail, effective communication, and a commitment to maintaining compliance and service standards. These positions report to an Admissions Team Leader or Manager. Successful candidates will be allocated to a team based on business needs, skills, and experience. This is a fixed term role (employee replacement) approved until end of June 2027.

Main Responsibilities

• Process and assess admission applications accurately and efficiently in line with University policies
• Respond promptly to phone, email, and in-person enquiries, providing clear and professional advice
• Use student administration systems and other software to manage data, generate reports, and produce correspondence
• Evaluate academic qualifications and English language proficiency to determine eligibility for admission
• Issue offers and confirmation of enrolment (eCOE) forms for international applicants
• Verify applicant documentation and elevate discrepancies to ensure compliance
• Maintain up-to-date knowledge of admissions and higher education policies and procedures
• Contribute to policy and process improvements by providing feedback and assisting in developing training and resources
• Support the coordination of workloads to meet deadlines and maintain high-quality outcomes

Who You Are

You’re a detail-oriented, organised, and service-focused professional who thrives in a busy and collaborative environment. You’ll take pride in delivering accurate, high-quality work and providing outstanding support to applicants and colleagues. You bring:

• Previous experience in admissions (essential)
• Understanding of the student cycle in a higher education setting
• Strong organisational and administrative skills, with the ability to manage competing priorities and meet deadlines
• Proven ability to interpret and apply policy and procedures accurately
• Strong computer literacy, including experience with student administration systems or other large business applications
• Well-developed interpersonal skills and the ability to work effectively with people from diverse cultural backgrounds
• An understanding of, and sensitivity to, issues affecting international students and applicants
• A quick learner with the ability to rapidly acquire knowledge of admissions policies, systems and processes, and apply them effectively in day-to-day work
• Strong technology skills, with confidence in learning and using new systems, applications and digital tools to improve efficiency and service delivery
• A commitment to continuous improvement and contributing to a positive team culture aligned with UNSW’s values

Candidates will need to have full working rights – this role is not available for sponsorship.

The roles will work on a hybrid basis, Monday to Friday, business hours. Work during the end of the year UNSW shutdown period, and some key weekends during peak periods, may be required.

Benefits and Culture

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. You can access all our benefits on https://www.unsw.edu.au/human-resources/lifestyle-benefits.

Application Deadline

Applications close: 5th October 11.55PM. Shortlisting will commence after applications close.

Pre-Employment Checks: As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role. UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.