Admissions Officer

Navitas; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Salary packaging

Volunteer days

Staff scholarships

Health benefits

LinkedIn Learning

Job summary

Navitas Careers & Industry (C&I) Division seeks an Admissions Officer to manage domestic student applications and enrolments, ensuring accurate processing and timely offers. The role supports to recruit domestic students for Navitas colleges and partnerships, coordinating CRM records and documents across teams.

Responsibilities include end-to-end enrolment, reporting, and communications with prospective students and stakeholders, with a focus on accuracy and SLA adherence.

Qualifications

• 2 years of experience in admissions or administration.
• Experience working with CRM systems (Salesforce preferred) and student databases.
• Excellent attention to detail in data entry and document verification procedures.
• Strong communication skills, with the ability to interact effectively with students and internal stakeholders.
• Problem-solving and analytical skills, with the ability to assess complex admissions cases.
• A person who communicates effectively, works collaboratively and has a sound understanding of self-leadership.

Responsibilities

• Assisting with the maintenance of student records and reporting in the CRM and Student Information System (Salesforce and Navigate).
• Process applications via Salesforce, ensuring timely offers and accurate reporting within SLA.
• Collection and organisation of student documents for enrolment.
• Completing the end-to-end enrolment process including issuing of Confirmations of Enrolment.
• Communicate effectively via email with prospective students, the recruitment team and key stakeholders.
• Oversight of Tertiary Admissions Centre day-to-day tasks including parameter setting, course and offer administration, marketing and website updates, and auditing.
• Other ad-hoc administrative duties as requested by the business.

Skills

CRM Systems

Data Entry

Communication

Problem Solving

Teamwork

Self-Leadership

Tools

Salesforce

Job description

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs more than 5,000 staff and supports more than 60,000 students. It encompasses a broad selection of partners, locations, and opportunities including university pathway programs, English language qualifications, employment training, creative media training, and more.

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs more than 5,000 staff and supports more than 60,000 students. It encompasses a broad selection of partners, locations, and opportunities including university pathway programs, English language qualifications, employment training, creative media training, and more.

Job Description

The Admissions Officer role is responsible for managing and ensuring the accurate processing of domestic student applications and enrolments, and providing support to recruit new domestic students for Navitas Careers & Industry (C&I) Division’s university colleges and partnerships. This includes assistance to the domestic recruitment team to enable them to engage prospective students and convert them to enrolment by enacting the update, and reconciliation of; CRM records and student documents while adhering to reporting and enrolment processes.

The role is responsible for accurately assessing domestic student applications with thorough review of documentation, including additional investigation where necessary. This process will occur in collaboration with the relevant Sales Teams, Academic Teams, Student Engagement Teams and students with view to generate genuine offers, confirm enrolments for applicants, and support each trimester enrolment target for each campus.

Key Responsibilities

• Assisting with the maintenance of student records and reporting in the CRM and Student Information System (Salesforce and Navigate).
• Process applications via Salesforce, ensuring timely offers and accurate reporting within specified service level agreement (SLA).
• Collection and organisation of student documents for enrolment.
• Completing the end-to-end enrolment process including issuing of Confirmations of Enrolment.
• Communicate effectively via email with prospective students, the recruitment team and key stakeholders.
• Oversight of Tertiary Admissions Centre day-to-day tasks including, but not limited to, parameter setting, course and offer administration, marketing and website updates, and auditing.
• Other ad-hoc administrative duties as requested by the business.

Qualifications

• 2 years of experience in admissions or administration, preferably in the higher education sector.
• Experience working with CRM systems (Salesforce preferred) and student databases.
• Excellent attention to detail in data entry and document verification procedures.
• Strong communication skills, with the ability to interact effectively with students, and internal stakeholders.
• Problem-solving and analytical skills, with the ability to assess complex admissions cases.
• A person who communicates effectively, works collaboratively and has a sound understanding of self-leadership

Additional Information

Navitas Careers and Industry (C&I) focuses on shared values, respect and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

At C&I our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 50% scholarships are available to staff enrolled in courses offered by Navitas colleges
• Health & well-being packages including access to our Employee Assistance Program for staff and their immediate family
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

C&I, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join us in making the world a better place!