Admissions & Occupancy Specialist – Aged Care

HammondCare; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

NFP salary packaging

Parental leave 14 weeks

Flexible working options

Job summary

HammondCare is seeking an Admissions Coordinator for its Waratah residential site with occasional travel to Cardiff, Scone, and beyond. You will drive the enquiries-to-admissions process, manage relationships with residents, families and external stakeholders, and explain costs and options for residential services.

You will work with regional leads to ensure a smooth resident journey and meet occupancy targets while upholding HammondCare’s service standards and values.

Qualifications

• At least 3 years of demonstrated experience in a busy administration role.
• Experience working in a sales capacity.
• Excellent written and oral communication skills.
• Ability to engage with external stakeholders and develop relationships.

Responsibilities

• Drive the enquiries to admissions process and pipeline for residents into HammondCare Residential Care while meeting occupancy targets.
• Proactive stakeholder and relationship management (internal and external).
• Design and implement a streamlined, positive resident journey in collaboration with regional leaders.
• Explain admissions costs and payment options to residents and representatives.
• Provide information to key stakeholders to support admission decisions.
• Develop efficient processes to understand residents’ needs and align them with services.
• Lead the admissions pipeline and improve plans to meet targets.
• Promote HammondCare’s reputation and drive occupancy in consultation with leadership.

Skills

Administrative experience

Sales experience

Communication skills

Stakeholder management

Tools

CRM systems

Job description

Admissions Coordinator - Residential Aged Care

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

When it comes to our people - those we serve and those who serve - we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.

We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters.

It's not just care. It's HammondCare.

The opportunity

The role ofAdmissions Coordinatoris responsible for managing and driving our sales pipelines for our Waratah residential site. This includes sourcing and supporting prospective residents, and their representatives,andmeeting occupancy targets; as well as partnering with prospective alliances in care (eg hospitals, social workers, etc), communicating clearly the services and benefits HammondCare offers.

Alongside local Residential Care Operationscolleagues, the role will also work to ensure that prospective residents, and their representatives, understand the service delivery and financial costs associated with the provision of Residential Services.

The Admissions Coordinatorwill liaise with the residential management team to ensure the best possible decision can be made with respect to the admission of new residents.

This is a permanent on-site, full-time role based at our residential home in Waratah with the flexibility to work in Cardiff from time to time.

The role also supports our Scone site and will require travel to Scone once every three months with overnight stays. An Australian Driver's licence and access to your own car is essential.

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
  
• Additional leave purchase options and 14 weeks paid parental leave
  
• Flexible working options
  
• Discounts on everyday products and services
  
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
  
• Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
  
• Reward & Recognition programmes
  
• Career and professional development opportunities

Responsibilities

• Driveandown the "enquiries to arrivals" process and pipeline, for potential residents into HammondCare Residential Care while delivering on occupancy targets
  
• Proactive stakeholder and relationship management (internal and external)
  
• The development and implementation of a streamlined, timely and positive experience forprospective residents journey into our Residential Care services in collaboration with theRegional Admissions Leadandtogether with theResidential Care Operationsteam articulate HammondCare's differentiated services to prospective residents and their representatives, communicating clearly the services and benefits HammondCare offers
  
• Ensure that prospective residents and their representatives understand the costs associated with moving into residential aged care, and the different payment options that are available to them
  
• Provide all necessary information to key stakeholders, to ensure the best possible decision can be made with respect to admission of new residents
  
• Create streamlined and timely processes in order to understand prospective resident's, and their representatives', needs, goals and preferences and admit them to those HammondCare Residential services which best meet their needs
  
• In consultation withRegional Admissions Lead, actively implement and improve the enquiry to admission plans to meet Residential Services targets
  
• Leadership and effective day-to-day management of the residential care, "sales" pipe-line for thesite
  
• Conduct surveys with our residents/families
  
• Effectively promoteour organisational reputation, driving occupancy levels and fulfilling our mission in consultation with the RegionalAdmissionsLead
  
• Maintain strong and effective relationships with the Residential Care Operational teams, Marketing, Finance and other key internal and external stakeholders
  
• Develop effective and efficient communications with prospective residents and their representatives
  
• Activelydevelopregular networking with other HammondCare services and external related organisations (in local clinical and social networks) to promote Residential Care and facilitate clear referral pathways for prospective residents
  
• Understanding and use of CRM systems to manage data and relationships

About you

• Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action
  
• At least 3 year's demonstrated experience in a busy administration role
  
• Experience working in a sales capacity
  
• Excellent communication skills, both written and oral
  
• The ability to engage with external stakeholders and develop relationships to better promote HammondCare
  
• Ability to work independently and as part of a team
  
• Empathy, compassion and patience with the ability to build rapport and trust
  
• Experience and knowledge of Aged Care fees and charges and be able to apply this to the preparation of resident agreements - desirable
  
• Experience working in the aged care section - desirable
  

If you are ready to make a difference with HammondCare,Apply Now! For any specific queries please contact ******@hammond.com.au.

Pre- Employment Checks

All short-listed applicants will be asked to consent to a criminal record check and references.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

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