Admissions Coordinator – High-Volume, Fixed-Term

RMIT; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

RMIT University in Melbourne is seeking an Admissions Officer to support high-volume admissions activities within the university systems (RAS/SAMS). This full-time role provides technical, investigative and administrative guidance across the prospect and applicant lifecycle and acts as an escalation point for complex enquiries.

The fixed-term position (until 31 May 2027) supports Study@RMIT, the VTAC team and four academic colleges, with emphasis on accuracy, cross-cultural communication and

Qualifications

• Experience in high-volume administration services with attention to detail and accuracy.
• Excellent written and verbal communication, including cross-cultural interaction.
• Proven problem-solving skills with the ability to investigate complex issues in admissions systems (RAS) and student administration (SAMS).
• Strong organisational and time-management abilities with ability to manage multiple tasks.
• Ability to contribute to continuous improvement of systems and processes in a service environment.
• Sound knowledge of university admissions policies or ability to rapidly learn and apply them.

Responsibilities

• Provide high-quality administration services across the admissions lifecycle.
• Serve as escalation point for complex admissions enquiries and provide accurate guidance.
• Support Study@RMIT, VTAC team and four academic colleges in admissions processes.
• Explain admissions policies and system information clearly to internal and external stakeholders.

Skills

Administration experience

Communication skills

Problem solving

Organization

Continuous improvement

Policy knowledge

Tools

RAS

SAMS

Job description

RMIT University in Melbourne is seeking an Admissions Officer to support high-volume admissions activities within the university systems (RAS/SAMS). This full-time role provides technical, investigative and administrative guidance across the prospect and applicant lifecycle and acts as an escalation point for complex enquiries.

The fixed-term position (until 31 May 2027) supports Study@RMIT, the VTAC team and four academic colleges, with emphasis on accuracy, cross-cultural communication and