Admissions Coordinator- Aged Care

Sacred Heart Mission; Melbourne; Hybrid; AUD 60,000 - 70,000; Part time

Benefits offered by this job

Permanent Part Time 30.4h

Salary packaging available

Located in St Kilda

Job summary

Sacred Heart Mission is seeking an Admissions Coordinator dedicated to ending homelessness and improving access to services. The role focuses on managing the full enquiry-to-admission process, coordinating referrals, waitlists, and occupancy while guiding residents and their support networks through a person-centered admissions journey.

You will promote a trauma-informed, culturally safe approach to support residents transitioning into the home and collaborate with clinical and finance teams to

Qualifications

• Working knowledge of aged care funding and regulatory requirements or the ability to develop this knowledge.
• Experience supporting people accessing NDIS and coordinating supports with external providers.
• Demonstrated experience with homelessness, disadvantage or complex psychosocial needs.

Responsibilities

• Build and maintain relationships with sector partners to strengthen referral pathways.
• Oversee enquiries, referrals, waitlists and occupancy; plan for vacancies.
• Assess referrals and admission suitability with clinical and psychosocial considerations.
• Coordinate holistic assessments covering health, mental health and social connections.
• Report referral trends and admission outcomes to inform service planning.

Skills

Aged care knowledge

NDIS experience

Referral coordination

Relationship management

Organisational skills

Admissions process

Job description

Your future Workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.

Your new role

Joinus in making a meaningful difference in a fun and friendly organisation with a big heart.

The Admissions Coordinator is responsible for building and maintaining strong sector relationships to promote Sacred Heart Community and strengthen referral pathways, ensuring people who may benefit from the service can access it in a timely and supported way. The role oversees the full enquiry‑to‑admission process, managing referrals, waitlists and occupancy while guiding prospective residents and their support networks through a clear, respectful and person‑centred admissions journey.

You will also support residents’ transition into the home, promoting a trauma‑informed, culturally safe and person‑centred approach that ensures residents feel welcomed, informed and supported throughout the transition.

Your day to day

• Build and maintain strong relationships with sector partners to strengthen referral pathways and support timely access to Sacred Heart Community
• Promote understanding of Sacred Heart Community’s specialised role, eligibility criteria and referral processes
• Oversee enquiries, referrals, waitlists and occupancy, proactively planning for vacancies
• Monitor and report on referral trends and admission outcomes to inform service planning
• Work with the Residential Manager and clinical team to assess referrals and admission suitability
• Ensure assessments confirm Sacred Heart Community can safely meet clinical, behavioural and psychosocial needs
• Coordinate holistic assessments covering health, mental health, psychosocial history, disability supports and social connections
• Liaise with clinical and finance teams to support accurate funding and service planning

The successful candidate will have:

• Working knowledge of aged care systems, funding and regulatory requirements, or the capability to rapidly develop this knowledge.
• Experience supporting people accessing NDIS and coordinating supports with external providers.
• Demonstrated experience working with individuals experiencing homelessness, disadvantage or complex psychosocial needs.
• Ability to navigate and coordinate access across complex service systems, including admissions, intake and assessments.
• Strong relationship‑management skills with hospitals, housing, homelessness and community‑based services.
• Well‑developed organisational skills, with the ability to manage competing priorities and maintain effective admissions processes.
• Prior experience as Admission Coordinator, Admissions Administration or similar role is essential.

The perks of the job

• Permanent Part Time, 30.4 hours (Mon to Thu pref.)
• Make a meaningful difference to residents’ lives
• Supportive team environment and professional development opportunities
• Salary packaging available: rent/living expenses up to $15,990 pre-tax, and accommodation, dining up to $2600 pre-tax
• Be located in the heart of St Kilda, close to public transport & parking

Applications close: Sunday 8 November 2026 11:59pm.

Please note: we are not seeking agency applications.

For more information about the role, please contact Lydia Chin, People and Culture Business Partner at *****@sacredheartmission.org.

Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

SHMis committed to equal employment opportunities for all peopleregardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.

All appointments are subject to Police Checks and certain roles require additional pre-screening as outlined in the position description. Sacred Heart Mission complies with all industry standards which entails many of our roles to require a NDIS Worker Screening Check.