Adminstration Officer

Estia Investments Pty Ltd; Wodonga; On-site; AUD 40,000 - 65,000; Full time

Benefits offered by this job

Blue Light Card

Discounted car hire

Employee Assistance Program

Wellbeing App

Novated leasing

Nib health discounts

JB HiFi discounts

Job summary

Estia Health is seeking a friendly and proactive receptionist/administration assistant to support our aged care home. You will greet residents and visitors, handle calls and emails, and assist with daily office operations.

You will contribute to a well-organised front desk, support managers, and help with ordering supplies and maintaining records. Experience in reception or administration is highly regarded, and you will work in a dedicated team focused on enriching residents' lives.

Qualifications

• Experience in reception/administration is preferred.
• Strong interpersonal and communication skills, both verbal and written.
• Solid computer and data skills.

Responsibilities

• Greet and assist residents, families and visitors in person, on the phone or via email.
• Manage front desk, answer calls, and respond to emails.
• Support the office manager and residential aged care manager in daily tasks.
• Assist with ordering supplies and staff uniforms.
• Maintain paperwork, records and filing.

Skills

Customer service

Front desk management

Leadership

Written communication

Data skills

Tools

MS Office

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you. Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families. Join us in playing a special role in the future of aged care.

About the Role

You’ll be hugely important in making sure our home runs smoothly – an indispensable helper to our residential aged care manager and client services officer. Usually, your day will involve:

• Friendly customer service to everyone – whether in person, on the phone or over email
• Managing the front desk, answering calls and managing emails
• Be a leader to staff, helping them to grow
• Welcoming visitors, volunteers, contractors to the home
• Assisting with ordering supplies and staff uniforms
• Keeping on top of paperwork – record keeping, filing etc
• Showing off our home to future residents and their families
• Supporting the office manager and residential aged care manager in their daily tasks

You’ll also have:

• A real desire to make a difference in people’s lives
• Strong interpersonal and communication skills, both verbal and written
• A proactive attitude and ability to work in a fast-paced environment
• Solid computer and data skills
• Previous experience in a reception/administration position (highly regarded)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

If this is you, Estia Health is committed to embracing diversity, equity and inclusion in our workplaces.

We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

If you need assistance to participate in our application process, please let us know.

Note: All shortlisted applicants will need to pass the required background checks.

During the influenza season, all staff are required to provide evidence of a current influenza vaccination.

At Estia Health, we’re more than just a workplace, we’re a community dedicated to enriching lives and making a difference. It you're passionate about aged care and want to be part of something meaningful, you've found your home. When you join the Estia Health family, you'll feel it: the warmth in every greeting, the care in every action and the sense of belonging that sets us apart. For our residents and team, this isn’t just a place, it’s family. Our Family.