Administrator - Service Operations

WesTrac Cat; City Of Greater Geraldton; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Paid parental leave

Novated leasing

Income protection insurance

Employee discounts

Résumé du poste

WesTrac Geraldton is seeking an Administrator – Service Operations to deliver high-level administrative support to the Geraldton branch. You will work closely with the Workshop Supervisor, handling invoicing, work orders and reporting to support maintenance activities.

You will engage with a diverse customer base, ensuring excellent service and contributing to the day-to-day success of workshop operations. This is a Monday–Friday role based in Geraldton, WA.

Qualifications

• Excellent interpersonal, written and verbal communication.
• Strong customer service skills with the ability to build relationships.
• Proven time-management, planning and organisational abilities to handle multiple priorities.

Responsabilités

• Provide administrative support to the workshop leadership team and ensure smooth day-to-day operations.
• Assist with scheduling, paperwork, and workshop administration.
• Coordinate maintenance activities, documentation and reporting to optimise productivity and customer outcomes.
• Identify opportunities to improve administrative processes and support continuous improvement initiatives.
• Support safety, quality and compliance processes to maintain a safe work environment.

Connaissances

Communication

Customer service

Time management

Organisational skills

Computer literacy

Outils

SAP

Description du poste

Location: Geraldton, WA, AU

Reporting to the Branch Manager, the Administrator – Service Operations is responsible for providing a high level of administrative support to the Geraldton branch. In this role you will be working closely with the Workshop Supervisor for all administration support, inclusive of invoicing, work order management with opportunities for growth and development.

You will enjoy working with a diverse range of people, providing excellent customer service, and playing an important role in supporting the day-to-day success of our workshop operations.

Roster – Monday – Friday, 8.5 Hrs (Including unpaid meal break)

What You'll Do:

• Provide administrative support to the workshop leadership team, ensuring the efficient day-to-day operation of maintenance activities.
• Support the coordination of maintenance activities, paperwork, and workshop administration.
• Assist with scheduling, resource coordination, and reporting to help optimise workshop productivity and customer outcomes.
• Identify opportunities to improve administrative processes and assist with the implementation of continuous improvement initiatives.
• Support safety, quality, and compliance processes, contributing to a safe and productive work environment.

Skills & Experience:

• Excellent communication skills – interpersonal, written and verbal.
• Excellent customer service skills with the ability to build and maintain successful working relationships.
• Strong computer literacy skills, Microsoft Office proficiency and SAP experience highly regarded.
• Time management, planning and organisational skills with the ability manage multiple priorities to meet objectives.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6589