Administrator Customer Operations

Agl; Perth; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible work options

On-site Perth office

Job summary

AGL is seeking a Customer Operations Administrator for the Perth Energy (C&I) team on a 12-month fixed-term basis. The role focuses on day-to-day operations, customer outcomes, and office functionality, with duties spanning ESA administration, data accuracy, and stakeholder liaison.

You will support billing, contracts, and internal operations, delivering high-quality service to Perth Energy customers and internal teams, while identifying process improvements and ensuring compliance.

Qualifications

• Experience in office administration or business support roles.
• Excellent attention to detail and accuracy.
• Good numeracy and comfort with calculations/validation checks.
• Strong IT skills, especially Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with billing or accounting systems such as Gentrack or SAP (desirable).
• Excellent written and verbal communication, including handling sensitive customer conversations.

Responsibilities

• Administer Energy Service Agreements (ESAs) including validation, execution and customer liaison.
• Maintain accurate customer and contract data in billing systems.
• Provide professional customer support via phone and email, resolving or escalating queries.
• Support day-to-day Perth office operations including meetings, travel, supplies and facilities coordination.
• Liaise with Western Power and ATCO on service orders, new connections and churn processes.
• Provide general administrative and business support to internal teams.
• Identify opportunities to improve processes and ways of working.

Skills

Office administration

Attention to detail

Numeracy

Microsoft Office

Billing systems

Communication skills

Time management

Stakeholder engagement

Energy sector experience

Tools

Gentrack

SAP

Job description

Join the change. Electrify your future!

We’ve been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we’re moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you’re on-site, in the office, or somewhere in between, you’ll find opportunities to grow your career here. You’ll work with a team that’s passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

It’s an exciting time to join Perth Energy!

Due to internal movements, we’re looking for a Customer Operations Administrator to join our Perth Energy (C&I) team on a 12 month fixed term role in our Perth office.

This role will see you playing a key role in supporting day‑to‑day business operations, customer outcomes and office functionality.

This role is central to ensuring accurate and timely administration across billing systems, customer contracts, office operations and internal business support, while delivering high‑quality service to Perth Energy customers and internal stakeholders.

Reporting to the Manager, Business Support, you will work closely with Retail, Billing, Customer Operations and external energy partners to help drive operational efficiency, customer satisfaction, and compliance.

What you’ll be doing

• Administer Energy Service Agreements (ESAs), including validation, execution and customer liaison

• Maintain accurate customer and contract data in billing systems

• Provide professional customer support via phone and email, resolving or escalating queries and issues

• Support day‑to‑day Perth office operations including meetings, travel, supplies and facilities coordination

• Liaise with Western Power and ATCO on service orders, new connections and churn processes

• Provide general administrative and business support to internal teams

• Identify opportunities to improve processes and ways of working

About you

You’ll bring a strong administrative foundation and a customer‑focused mindset, along with:

• Demonstrated experience in office administration or business support roles

• Strong procedural capability with excellent attention to detail and accuracy

• Good numeracy skills and confidence working with calculations and validation checks

• Strong IT capability, particularly across Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Experience using billing or accounting systems such as Gentrack or SAP (desirable)

• Excellent written and verbal communication skills, including confidence handling complex or sensitive customer conversations

• Strong time management skills with the ability to prioritise competing deadlines

• A collaborative, approachable “can‑do” attitude with strong stakeholder engagement skills

• Experience in the energy sector or utilities environment (desirable but not essential)

Why join us?

• Flexible work options to work from home and in the office

• Be part of a trusted and well‑known energy business

• Work in a varied role with strong exposure to customer operations and energy retail

• Join a supportive Perth‑based team with a focus on collaboration and continuous improvement

Monday 26th January

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre‑employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Perth WA 6000

Job Family Group

Administration - Support - Service