Service Centre Manager

Aggreko plc; Perth; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Professional development and careeric

Dynamic, purpose-driven culture

Access to cutting-edge technology

Service vehicle, laptop and phone

Job summary

Aggreko plc in Perth is seeking a Service Centre Manager to lead the local depot operations, including fleet, stock, budgets and project planning. You will coach the service team, drive safety, quality and collaboration with Sales and Administration to deliver exceptional service.

Join a global energy solutions leader offering a competitive package, opportunities for development, and a culture focused on delivering reliable equipment and outstanding customer support in a dynamic Perth market.

Qualifications

• Experience in leading and mentoring teams from a Rental warehouse capacity.
• Trade or engineering qualification in electrical, diesel or refrigeration preferred.
• Strong communication and relationship-building with all departments.
• Advanced PC literacy and ability to work with finance systems.
• Forklift ticket and a manual driver’s license are required.

Responsibilities

• Lead the Perth depot and greater metro area.
• Provide first level technical advice to customers.
• Support growth initiatives with operational and administration excellence.
• Ensure service targets are met and information is accurately reported.
• Maintain fleet readiness and stock control within budgets.
• Provide training to enable the service team to answer customer enquiries.

Skills

Leadership

Communication

Customer focus

Problem solving

Planning

Continual improvement

Forklift operation

PC literacy

Driver's license

Education

Trade or engineering qualification (electrician, diesel mechanic or refrigeration mechanic)

Tools

Movex

MS Office

Job description

We're the global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Service Centre Manager in Perth to manage the local administration and operations service department’s which include fleet, stock, monthly budgets, project planning, technical training, human resources, and QHS&E in accordance with all the company’s policies, procedures and best practices.

Why Aggreko?

Here are some enticing perks and rewards.

• Competitive salary and performance bonuses
• Opportunities for professional development and career progression
• A dynamic and purpose-driven culture
• Access to cutting-edge technology and global resources
• Service vehicle, laptop and phone will be provided

What You'll Do

• Responsible leader of the Perth depot and the greater metro area.
• Provide first level technical advice to customers
• Support growth initiatives, providing operational and administration excellence to both external and internal customers.
• Ensure that the senior service supervisor and the service team are fully occupied with daily and weekly service targets.
• Ensure all information for administrative tasks are completed including financials, invoicing, debt collection and movex is are reported on time and in line with policy and procedures.
• Ensure our fleet is “Ready for Rental” in accordance with the company’s policy to ensure supply does not affect our ability to deliver.
• Provide information and training to enable the service team to answer customer enquiries.
• Maintain fleet livery in accordance with the company’s policy Provide technical support to the Sales Team when required.
• Ensure that stock control is maintained in line with financial restraints and budgets.
• Ensure that designated stock takes are completed on time and accurate.
• Ensure that all service staff and contractors work in a safe manner abiding to company policy in terms of housekeeping, safe working at heights, forklift driving and PPE requirements.
• Organise and assist in the planning of onsite project needs and ensure that the customer is supported to deliver the job in accordance with the hire enquiry.
• Ensure the depot is maintained and audited against the Aggreko Global Service Center Standards document.
• Build strong working relationships with the Sales team, Area Sales Managers and Administration Team and Area Administration Manager.
• Facilitate the planning of daily tool box meetings and follow up on any key issues and action & attend & participate in weekly & monthly powerpack meetings.
• Provide support to your Operations Manager and the company Black Belt on any Orange Excellence projects.
• Achieve monthly set KPI’s for fleet reliability and delivery to meet Satmetrix Customer Quality Satisfaction.

To thrive in this role, you'll have the following skills and experience:

• Experience in leading and mentoring teams from a Rental warehouse capacity.
• Trade or engineering qualification preferably either as an, electrician, diesel mechanic or refrigeration mechanic.
• Strong communication skills with natural influencing skills.
• The natural ability to lead, develop and maintain relationships with all departments.
• Strong customer focus facing & negotiating experience.
• The proven ability to work under pressure and make deadlines.
• Advanced PC Literacy.
• Proven leadership planning, problem solving and coordination skills.
• 5/6 Sigma or Continuous Improvement training preferable, but not essential.
• Forklift ticket and a manual drivers license required.
• Ability to undertake regular Pre employment medical and D&A testing for customer site visits if needed.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.