Administrator

Epiq Australia; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Epiq Australia, premium transcription services provider, has offices across Australia. Our Sydney office is seeking a full-time Administrator to work on-site in our Melbourne CBD office.

The role supports efficient administration across Australia, handling client orders, records, billing, and schedules while maintaining close links with clients and staff. Must have strong Excel skills and full working rights in Australia, and be willing to obtain security clearance.

Qualifications

• Attention to detail is essential.
• Proficient in Microsoft Excel and Office.
• Strong organizational and communication skills.
• Able to work full time (37.5 hours/week) and have full working rights in Australia.
• Willing to undertake security clearance.
• Experience with legal content and court hearings is preferred; training provided.

Responsibilities

• Reception duties, including answering and directing calls.
• Input/update job information into databases and transcript management systems.
• Manage client billing and archiving of electronic files.
• Produce daily schedules.
• Assist Administration Manager with statistics and reports.
• Maintain links with clients and employees for smooth service delivery.

Skills

Attention to detail

Excel

Microsoft Office

Organisational skills

Communication skills

Autonomy

Security clearance willing

Tools

Microsoft Office

Excel

Job description

Epiq, Australia's premium supplier of transcription services, has offices across Australia providing court reporting, e-discovery, e-trials, and transcription services for government agencies, law firms and private clients.

Our Sydney office is seeking a full time Administrator to work on-site in our Melbourne office in the CBD.

The Role:

The primary function of the Administrator role is to be responsible for facilitating the efficient administration across Australia.This includes the processing of orders from a variety of clients including but not limited to government agencies and law firms, maintaining company records and databases, reception duties, providing support to the Administration Team and other general administrative duties.

It is vital that the position builds and maintains close links with all clients and employees, to ensure smooth running and delivery of services.

Administrator duties include but are not limited to:

• Reception duties, including answering/directing calls as required
• Monitor central Epiq email address, receive job orders for all contracts and private work and input/update all job information into the required databases and transcript management systems.
• Manage billing services and client billings.
• Archive electronic files as required.
• Production of daily schedules
• Assist Administration Manager with production of required statistics and reports

What we're looking for

• Meticulous attention to detail
• A medium to high level of knowledge and competency in Microsoft Office, especially Excel
• Energetic and willing with a ‘can-do’ attitude
• Ability to analyse situations and take corrective actions
• Excellent organisational skills
• Strong verbal and written communication skills
• Can work autonomously, effectively managing workload without continual guidance
• Ability to assist otherteam membersin their duties
• Ability to work full time (37.5 hours/week)
• Must have full working rights in Australia.
• Must be willing to undertake a security clearance.
• Prior experience of legal content, including court hearings, is preferred; however,candidates who are capable, enthusiastic and quick to learn will have comprehensive training provided.