Administrative Support Officer, Metro, Grade 3/4

Team 3Thirty; Sydney; Hybrid; AUD 87,000 - 95,000; Full time

Job summary

NSW State Emergency Service in Rhodes is seeking an Administrative Support Officer, Metro, Grade 3/4, to support finance, procurement, equipment records and customer service. The role is temporary, 35 hours per fortnight with hybrid flexibility and starts 11 January 2027, potentially leading to a full-time appointment.

You will prepare attachments for applications, respond to urgent stakeholder requests, and manage multiple deadlines with accuracy and timely communication during severe weather.

Qualifications

• Respond promptly and accurately to urgent stakeholder requests.
• Describe handling invoices, purchase orders and record checks in finance/procurement.
• Prioritise deadlines while maintaining accuracy and clear communication.

Responsibilities

• Prepare the three required attachments for the Administrative Support Officer application.
• Support finance, procurement, equipment records and customer service for Rhodes team.
• Respond to urgent weather-related demands and manage competing deadlines.

Skills

Urgent requests response

Finance & procurement administration

Deadline management

Job description

NSW SES Metro Administrative Support Officer: prepare the targeted responses

The NSW SES Metro administration team supports almost 5,000 volunteers across the Sydney metropolitan area. This Rhodes role combines finance, procurement, equipment records and customer service in a temporary five-day fortnight commencing in January 2027.

Knowing how to apply for Administrative Support Officer, Metro, Grade 3/4 means preparing three kinds of attachment. The one-page cover letter introduces your fit, the resume can run to four pages and each of the two targeted answers has a one-page maximum.

Both questions reflect the team’s daily pressures. One concerns an urgent stakeholder request and the other competing deadlines. Choose examples that show how you clarified what was needed, kept records accurate and raised delays early enough for others to act.

Administrative Support Officer, Metro, Grade 3/4 role snapshot

Role Administrative Support Officer, Metro, Grade 3/4

Organisation NSW State Emergency Service

Location Rhodes; hybrid flexibility

Employment Temporary, 5 days and 35 hours per fortnight; proposed 11 January to 30 June 2027, with possible ongoing full-time appointment

Salary or remuneration $87,199–$95,482 annual range plus 12% superannuation, leave loading and field allowance, pro rata

Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.

Application requirements for Administrative Support Officer, Metro, Grade 3/4

• Separate responses to 2 targeted questions, maximum 1 page per answer

Role conditions and qualifications

• Availability for overtime when required during severe weather

NSW SES volunteers often meet on weeknights and may require a timely response to questions or issues the following working day. Tell us about a time you responded to an urgent stakeholder request. How did you ensure you understood their needs and provided accurate information promptly?

Response limit: Maximum 1 page

Explain the request and deadline, then show how you confirmed the need, checked the answer and responded.

This role involves competing priorities and detailed administrative work. Tell us about a time you managed multiple deadlines. How did you prioritise your work, maintain accuracy and manage any potential delays?

Response limit: Maximum 1 page

Identify the competing commitments and the basis for your order of work. Include the checking method and how you communicated any risk of delay.

Candidate evidence for Administrative Support Officer, Metro, Grade 3/4

Almost 5,000 Sydney metropolitan SES volunteers are supported by a four-person administration team at Rhodes. This role contributes finance, procurement, equipment records and customer service to that work. The temporary five-day fortnight includes an expectation of overtime availability when severe weather creates additional operational demands. The evidence areas below help you choose examples for that work.

Requirement or evidence area

How to demonstrate it

Responding promptly and accurately Explain how you clarified an urgent request, checked the information and gave a useful response within the required time.

Finance and procurement administration Describe your handling of invoices, purchase orders or reconciliations, including approval and record checks.

Managing detailed competing work Show the method you used to prioritise deadlines, maintain accuracy and notify people of potential delays.