Fleet Operations Support Officer

NSW State Emergency Service; Wollongong City Council; Hybrid; AUD 87,000 - 95,000; Full time

Benefits offered by this job

35-hour week

Hybrid work environment

Salary $87,199–$95,482 AUD plus 12% 1%

Parental leave

Sick leave

Flex leave

Recreation leave

Fitness Passport

Counselling support

Immunisation program

Job summary

NSW State Emergency Service in Wollongong is seeking a Fleet Operations Support Officer to deliver high-quality administrative and customer-focused services within the Fleet Services Team. You will assist in managing a complex fleet of vehicles, vessels and trailers, and support asset replacement and insurance processes.

The role requires strong organisation, proactive communication and knowledge of NSW Government fleet policies.

Qualifications

• Hold a current C-Class Driver Licence or higher.
• Demonstrated organisational, proactive approach with calm under pressure.
• Strong written and verbal communication; able to build relationships and provide responsive service.
• Knowledge of NSW Government procurement, supply and fleet policies and practices.
• Familiarity with AIIMS principles and processes or willingness to obtain competency within 12 months.

Responsibilities

• Provide excellent customer service for all fleet-related enquiries.
• Perform administrative tasks to support the fleet team.
• Coordinate pool and Executive fleet asset replacement schedules.
• Handle total loss insurance claims.
• Organise correspondence including Fleet inbox and Service Desk; manage timely responses.
• Process equipment orders and oversee delivery/retirement of assets.

Skills

C-Class Driver Licence

Communication skills

Organised and proactive

Procurement knowledge

AIIMS knowledge

Tools

SAP

Microsoft Office

SG Fleet

Job description

NSW State Emergency Service – Wollongong NSW

17h ago , from NSW State Emergency Service

Job no: 493896
Work type: Ongoing - Full Time
Location: Wollongong
Categories: Administration and clerical, Emergency Services, Procurement, Project support

Fleet Operations Support Officer, Clerk Grade 3/4, SHQ Wollongong.

• Exciting opportunity exists within the Fleet Services Team
• Join a dynamic and high-performing team responsible for the management of a complex operational fleet of vehicles, vessels and trailers
• Work in a volunteer-based agency supporting communities of NSW
• Full-time ongoing role based in State Headquarters (Wollongong)

About the opportunity

The Fleet Operations Support Officer (FOSO) delivers high quality, customer focused strategies and administrative services to enable NSW SES to meet its operational and statutory requirements.

Main responsibilities

• Provide excellent customer service for all fleet-related enquiries.
• Perform various administrative tasks to support the fleet team.
• Manage and coordinate pool and Executive fleet asset replacement schedules.
• Handle total loss insurance claims.
• Organise and respond to internal and external correspondence, including managing the Fleet inbox and Service Desk, in a timely and efficient manner.
• Process equipment orders and oversee communication and change management activities for the delivery of new assets and the collection of assets being retired from service.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 11,000 volunteers and 550 staff, we are committed to protecting and supporting the diverse communities of NSW. Learn more here

About you

To be successful in this role you will:

• Hold a current C-Class Driver Licence or higher.
• Be organised, proactive and accountable, with the ability to remain calm and focused in a complex, fast-paced environment.
• Have strong written and verbal communication skills, with the ability to build effective relationships and provide responsive customer service to internal and external stakeholders.
• Have an understanding of program and project management methodologies and best practice.
• Have knowledge of NSW Government procurement, supply and fleet policies and practices.
• Have a thorough knowledge of AIIMS principles and processes, or be willing to obtain competency within 12 months.

What we can offer you

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $87,199.00 to $95,482.00 plus 12% superannuation and leave loading
• Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
• Fitness Passport
• Member Assist Program for free confidential counselling support
• Immunisation program.

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.

If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact ***********@ses.nsw.gov.au for confidential advice on options.

Targeted Questions

1. This position supports Fleet Operations Officers and members in Zones , and is expected to work across a number of different computer applications such as SAP and Microsoft Office, and SG Fleet. Describe a situation where you have used your technology and communication skills to improve the efficiencies of your workplace.

2. Describe a time when you managed multiple administrative priorities with competing deadlines. How did you organise your work and ensure tasks were completed accurately and on time?

Want to know more?

If you want to know more about this opportunity, please contact Greg Biber, Manager Operational Fleet via email: **********@ses.nsw.gov.au

Need help relocating?

Depending on where you relocate, you may be eligible to access The Welcome Experience. The Welcome Experience is a free
NSW Government service designed to support essential workers and their families who are relocating to regional NSW for work. Support may include assistance with finding housing, access to health care schooling and childcare, helping partners connect with employment opportunities, and providing information about local communities and services.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months.Further information here