Administrative Recovery Specialist

Steppingstone, Inc.; Nambour; On-site; AUD 55,000 - 75,000; Full time

Job summary

Steppingstone, Inc. in Queensland seeks an Administrative Recovery Specialist to join the Program Team. The role involves managing program recordkeeping, consumer documentation, data collection, and monthly billings, with flexible shifts.

The position supports the Finance Department with accounting tasks, fee collection, and maintaining orderly files and databases, while assisting with inquiries and audits as needed.

Qualifications

• Associate degree in business management preferred.
• Minimum of two years of office management experience in billing for Managed Care Organizations/third party billing.
• Strong attention to detail and organizational skills.
• Excellent analytical, computer, and multi-tasking abilities.
• Excellent verbal and written communication skills.
• Good working knowledge of computers, electronic health records, and data collection.
• Driver’s license required for travel.

Responsibilities

• Greet and assist visitors.
• Screen to determine consumer eligibility for services.
• Prepare intake and admission paperwork.
• Book appointments and provide scheduling support.
• Explain program services and requirements to consumers.
• Handle program billing, reporting and purchasing tasks.
• Collect fees and prepare fee reports.
• Assist Finance with AR/AP, banking, and reconciliations.
• Supervise consumers during shifts and monitor rounds.
• Maintain files, records, and databases in order.
• Respond to inquiries and coordinate with clinical team as needed.

Skills

Billing experience

Attention to detail

Organizational skills

Analytical skills

Computer skills

Multi-tasking

Verbal communication

Written communication

Driver's license

EHR systems

Data collection

Education

Associate degree in business management

Job description

Description

SUMMARY: The Administrative Recovery Specialist works as an integral part of the Program Team. The Administrative Recovery Specialist will perform, but is not limited to, the following office related duties including administration of program record keeping, consumer documentation, data base collection, various monthly billings and handling office money. This position may require a flexible schedule including 1st and 2nd shifts. The agency has the right to change shifts based on the needs of the organization.

ESSENTIAL FUNCTIONS:

Position Specific Duties

• Greet and assist visitors.
• Conduct screening to determine consumer eligibility for services.
• Prepare all paperwork associated with the intake and admission process.
• Provide scheduling support by booking appointments.
• Perform consumer orientation on program services and requirements.
• Responsible in the area of program billing, report preparation, purchasing, spreadsheets etc.
• Make referrals associated with supportive services for consumers.
• Collect fees associated with consumer treatment.
• Tabulate consumer fee cards and submit a fee report.
• Assist the agency’s Finance Department by performing accounting and related functions including but not limited to:
• Accounts Receivable and Payable, 3rd party billing and tabulation, bank deposits, reconciliations, etc.
• Supervise consumers during the shift, including conducting hourly rounds.
• Ability to count, document and observe consumers taking various prescription drugs
• Maintain all assigned office equipment in a clean and workable condition.
• Ensure all assigned files, records, and databases are maintained in a neat, orderly, and efficient manner.
• Answer and resolve a variety of questions, problems, informational requests, discrepancies, etc. within scope of position
• responsibilities.
• Observe and identify consumer concerns and communicate with the clinical team.
• Ability to climb three flights of stairs to deal with emergencies.
• Ability to respond to emergency situations by placing calls to Fire, Rescue, Police, and Medical etc.

Administrative Tasks:

• Complete all required documentation in a timely manner.
• Perform program recordkeeping, filing, and the organization of vital documents.
• Provide telephone coverage for the assigned program and direct calls to other programs as needed.
• Participate in required supervisions staff meetings and trainings.
• Participate and cooperate in any investigations conducted by internal and external agencies.
• Ability to use a computer including inputting information into data systems.

Compliance Requirements:

• Remain awake during your shift at all times.
• Attend all mandatory trainings and update all licenses and certifications.
• Adhere to program/project/department requirements and services.
• Follow all reporting guidelines by deadlines including the completion of a Confidential Incident Report.

The Office Administrator must perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The qualifications listed below are representative of the knowledge/skill and/or ability required.

QUALIFICATION REQUIREMENTS:

• Associate degree in business management preferred.
• Minimum of two years of experience with office management in billing Managed Care Organizations/third party billing required.
• Superior attention to detail, organizational skills, analytical skills, computer skills and multi-tasking skills
• Excel in verbal and written communication skills.
• Good working knowledge of computers, electronic health records and data collection.
• Requires valid driver’s license due to business-related travel.